Business ProfileforAll Out Moving & Storage

My husband, (a retired USAF disabled veteran) contracted with ****** at All Out Moving (AOM) to complete a three staged move. Belongings were to be packed and a partial shipment was to be accomplished as a door-to-door move while our remaining belongings were to be transported to and stored in their climate-controlled storage facility. We went with AOM as they advertised as a veteran owned and operated business. We paid approximately $35K between moving, storage and insurance. We worked with ***** on storage and insurance, filing extraordinary value paperwork on-line as directed, with the paperwork dated and filed on May 17, 2022, and the finalized contract dated August 25, 2022. In November 2023, we paid over $16K to move all of our storage property to our new home in TX. We paid another $1150 for full coverage prior to our move out of storage and filed another extraordinary value form. Long story short, we have mold, punctures and rust on our leather furniture, busted antiques, scratched and damaged pictures and frames, also we had many items stolen or loss during storage or shipment (rugs, lamps, furniture and collectibles). We were advised AOM had 150 days, 30 days to acknowledge the claim, then 120 days to come to a resolution. We cannot afford to replace and repair thirty years of treasures without AOM making this right. Regardless of their claims of miscommunication (advice to wait to file, constant employee turnover, and failure to accept or return phone calls) we do not wish them ill, we just wanted them to make this right. We have no recourse but to seek legal action which we have done. We have copies of all paperwork, 100s of pictures of the damage, names of his employees which did the packing and the moving, and documentation of each time we attempted to work with AOM and received no glory. Attorney fee is another $300 an hour which will be added to the claim