Business ProfileforBath Planet of Chicago

DO NOT USE THIS COMPANY! My 88 year old mom was totally taken advantage of. She was sold a $24,000 walk in tub that still does not work properly. (it started at $36k, but sales lady came down - like a typical car salesman) We were told that her 2yr old 40 gal water heater was sufficient. The tub fills only half full when the hot water runs out. the jets cannot be used unless tub is full. sales person no help. i spoke with installation mgr and sales mgr. Mom was offered a $3500 rebate to help pay for a tankless water heater. this is not an option in this condo, there is not enough power in the breaker panel. we had to totally revise the water heater closet to accommodate a new 55 gal water heater. This still is not sufficient. cannot fill above the water jets. i have left messages with the sales manager who was helpful at first but now will not return my calls or texts. since they sent the check for $3500 they no longer care. this whole thing has been a nightmare since the day it was installed (April 25). I would not wish this poor customer service on anyone. 

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************