Business ProfileforCastle Credit Co Holdings, LLC

I received an email in July that Launch ************** was servicing our account. The first payment was scheduled to be drafted on July 9, 2024. The payment was returned because my bank did not recognize this authorization. I then completed the online account information in hopes of paying the account off. Instead of giving that information, you have to call for it, so on August 6, 2024, I called to request this information. After waiting 36 minutes, someone picked up the phone. After pointless questions, I asked for a payoff to which he responded he would have to send a request for the payoff and it would be 7-14 business days before the request showed up on the online portal. On the 14th business day, there was no response. I waited for an additional 2 days, but still nothing. I called back, and this time a representative picked up after 5 minutes. I expressed my concerns and asked again for a payoff, she then stated it would be 7-14 business days, I asked why when the request had already been made on August 6th, and she stated the representative I spoke with referenced the call as a complaint and not a payoff request. She apologized and gave her word that this time a letter would be generated. To avoid the account becoming more delinquent, and hoping this would expedite the payoff request, I paid the payment. I have called a total of 5 times today from 2 different phones and the only thing I am hearing are the prerecorded messages. The longest I've waited today was 59 minutes. As the call reached the one-hour ***** a different prerecorded message came on stating the business hours and that I should call again during that time. Then the call was disconnected. I called at noon my time which was 11 am their time. This is the worst company ever. If you are financing home improvement projects and the lender suggests castle credit, please have the company suggest someone else or contact your bank for financing. I have NEVER gone through anything like this.