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      Country
          Country

          Find a Location

          Discover Financial Services has 85 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforDiscover Financial Services

            Credit Cards and Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Discover Financial Services has requested that before filing a BBB inquiry, consumers contact the Executive Office of Customer Advocacy at the following:

            Email: [email protected] 
            Address: PO Box 17019
            Wilmington, DE 19850-7019


            Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 356 Customer Reviews

            Customer Complaints

            3,001 complaints closed in last 3 years

            1,173 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/13/1989

            Years in Business: 63

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard

            Business Details

            This is a multi-location business.

            Find a Location

            Discover Financial Services has 85 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              2/27/2001
              Years in Business:
              63
              Business Started:
              7/25/1960
              Business Started Locally:
              7/25/1960
              Business Incorporated:
              12/26/1960
              Accredited Since:
              11/13/1989
              Type of Entity:
              Corporation
              Number of Employees:
              20200
              Alternate Business Name
              • Discover Bank
              • Discover Products
              • Discover Financial Services (Inc.)
              • Discover Card
              Business Management
              • Mr. Roger Hochschild, Chief Executive Officer and President

              Customer Complaints

              3,007 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/09/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              On 3/4/2024 I submitted balance transfer request with Discover Card. At the time I had a $0 balance, and this was to pay off 4 other cards. I requested the money go to my checking account, and I would pay them myself. 3/7/2024 I get an email stating they processed the request and that the $9000 plus $360 balance transfer fee was now on my card balance and it would likely be a few days before my bank had it. In horror I noticed that they sent the money to the bank account I closed in January 2024. I had just switched banks and since this card had a $0 balance I had not updated my bank information yet. This was MY fault and my mistake, but I figured since it was early in the process AND a weekend they could stop this, I called customer service in absolute distress. Despite hearing the stress and strain in my voice they told me to call back on St. *******'s **** I was shocked. Common sense dictates it is better to fix stuff EARLY and not needlessly wait. Unfortunately, this is not something I can fix by myself. Yes it is my mistake, but I notified them immediately, and they flat out refused to help me. Instead now they put me at **********, I have decided I would not ever pay this balance because I never got the $9k and they won't help me claw back the funds sent to the closed account. There is no self service way I can fix this. They advertise how great their "US Based live person customer service" is, but that is fraud. My experience today was so disappointing, they are not helping me fix this mistake, thinking I will just have to pay it whether I ever get the funds or not.
              Read More

              Customer Reviews

              356 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nadia G

              03/16/2024

              I decided to close my account, I don't appreciate being treated like a criminal for no apparent reason, why do they need all of these documents to verify who I am? I moved to a new apartment and my phone number changed what is suspicious about that? I am an ******** citizen i was born and raised in **************************** so why am I being treated like a non citizen. Just for the record I did not want to close my account but I feel like I was forced because I don't understand what prompted all of this, and when I asked is there a reason you need all of this information from me, I was told there was no reason, and also i was told if I don't have the documents by a certain time my account would closed. I never called discover with any concerns about my account so this is really frustrating to me. Yes I did move to a new apartments but I put in a change of address , that is not suspicious. Close my account immediately and send me the bill I will continue to make my payments every month just like I been doing. This is very disappointing and bizarre to me.

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