Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Stericycle, Inc. has 40 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Stericycle, Inc.

              2355 Waukegan Rd Bannockburn, IL 60015-1586

              BBB Accredited Business

            • Stericycle, Inc.

              28161 N Keith Dr Lake Forest, IL 60045-4528

            • Stericycle

              1485 Hartman Industrial Blvd Birmingham, AL 35221-1563

            • Stericycle, Inc.

              120 Tredco Dr Nashville, TN 37210-4419

            • Stericycle, Inc.

              1301 E Alexis Rd Toledo, OH 43612-3977

            Business ProfileStericycle, Inc.

            Hazardous Waste Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2355 Waukegan Rd

            Bannockburn, IL 60015-1586

            Visit Website
            (800) 643-0240

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.05/5

            Average of 101 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            175 complaints closed in last 3 years

            126 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/14/2024

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Stericycle is a compliance company for healthcare organizations, patients, and commercial businesses of every size—serving customers in the U.S. and 12 countries worldwide. Our suite of services helps our clients properly dispose of potentially harmful medical waste, shred confidential information, and protect their patient and customer relationships. 

            Products & Services

            This company offers transport and disposal of medical waste.

            Business Details

            This is a multi-location business.

            Find a Location

            Stericycle, Inc. has 40 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Stericycle, Inc.

                2355 Waukegan Rd Bannockburn, IL 60015-1586

                BBB Accredited Business

              • Stericycle, Inc.

                28161 N Keith Dr Lake Forest, IL 60045-4528

              • Stericycle

                1485 Hartman Industrial Blvd Birmingham, AL 35221-1563

              • Stericycle, Inc.

                120 Tredco Dr Nashville, TN 37210-4419

              • Stericycle, Inc.

                1301 E Alexis Rd Toledo, OH 43612-3977

              Headquarters
              2355 Waukegan Rd, Bannockburn, IL 60015-1586
              BBB File Opened:
              4/19/2001
              Years in Business:
              33
              Business Started:
              11/20/1990
              Business Incorporated:
              11/20/1990
              Accredited Since:
              5/14/2024
              Type of Entity:
              Corporation
              Number of Employees:
              310
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Cindy Miller, CEO
              • Richard T. Kogler, Executive Vice President
              • Frank Ten Brink, Executive Vice President
              • Charlie Alutto, President
              • Rhonda Toth, Exec Asst
              • Christie Rank, Customer Care Supervisor
              Contact Information

              Principal

              • Christie Rank, Customer Care Supervisor

              Customer Contact

              • Christie Rank, Customer Care Supervisor
              Additional Contact Information

              Fax Numbers

              • (866) 783-7432
                Primary Fax
              • (800) 567-0953
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              176 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Order Issues
              Status:
              Resolved
              We have been in a contract with Stericycle for a few years now and I have been contacting Stericycle to terminate the contract for 2 months!!!! The representatives tactic is to continue to open cases with refrence numbers. I have over ************************************************************* back to terminate the contract. I have personally worked at numerous surgery centers as an accreditation consultant and the first thing I do is examine contracts. 100% of my facilities want to get out of Stericycle contracts that I have to do for them. Stericyle has a bad reputation for their prices and services but MANY medical facilities do not know that Stericycle is not the only service company. I have over 18 reference numbers and attempts to call Stericycle to terminate however they keep putting me on hold for over 35 minutes and hang up on me. I see that on BBB, Stericycle will respond to each complaint with "resolved", they are not saying that we lose business time trying to reach them and have to end up on BBB website for a resolution
              Read More
              Read 175 More Complaints

              Customer Reviews

              101 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              MoeEL M

              07/15/2024

              If there was 0 star or worse rating , i would give it. Scammers ,******** ,Scammers ,Scammers ,Scammers ,Scammers ,Scammers Scammers at their best , scams healthcare settings , we signed up with them for medical waste disposal, we requested our pick up schesuling to be every 3 months, they never did the change , they kept the pich up schdule to be on monthly basis so they chargew us more, i gave them the reference number from 3 months ago and they still said they will look into it , and they asks us to pay for the service we didnt request, called them to cancel the account, they give you very hard time until you lose your mind and hang up. I advise everyone to stay away at all cost and try different companies. from sales to customer service all trained to scam you . worst customer service ever, that is ofcourse when you are able to reach to someone to talk to .

              Stericycle, Inc. Response

              07/16/2024

              Hi ***** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
              Read 100 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.