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            Business ProfileUnique Insurance Company

            Auto Insurance
            BBB accredited business

            Contact Information

            7400 N Caldwell Ave

            Niles, IL 60714-3806

            Visit Website
            (773) 299-7500

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            Customer Reviews

            1.2/5

            Average of 41 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            111 complaints closed in last 3 years

            31 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2015

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            7400 N Caldwell Ave, Niles, IL 60714-3806
            BBB File Opened:
            5/1/1998
            Years in Business:
            28
            Business Started:
            4/1/1996
            Business Started Locally:
            4/1/1996
            Business Incorporated:
            12/14/2016
            Accredited Since:
            3/1/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • Unique Insurance Managers, Inc.
            Business Management
            • Mr. Stephen Crowley, Corporate Manager
            • Mr. Brandy Heglar, Vice President of Marketing
            Contact Information

            Principal

            • Mr. Stephen Crowley, Corporate Manager

            Customer Contact

            • Mr. Brandy Heglar, Vice President of Marketing
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Auto insurance

            Customer Complaints

            111 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Insurance company has been giving me problems since I first file my claim I was at a complete stop and the insured by this company hit me from behind which caused me to hit the car in front of me once I was able to move around I picked up the crash report from the police department & contacted them first they wanted me to do all things that the adjuster is suppose to do even with me having medical issues from the car crash then they call me today & state my car is declared a total but they cant give me an estimate because the person I hit hasnt reached out to them although there insured is at fault and not only that my medical condition hasnt been assessed by there company at all although it was there insured fault even states it in the police report this company and customer service is **** poor.
            Read More
            Read 110 More Complaints

            Customer Reviews

            41 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joshua R

            03/06/2024

            If I could give zero stars I would. Was involved in accident and filed claim and have been given the run around. They like to steer you and force you to have your vehicle taken to one of there shops. I was told my vehicle was being taken to a local shop for the adjuster to look at it called to see if the vehicle was taken there and was told that that took it to another storage location without even notifying me. Unable to get rental because they only cover $30 and every place i called is $40-$60 a day and i would have to pay out of pocket and have to wait for reimbursement. This company does not care about it's customers and should be shut down. I will never use or recommend this company to anyone even my worst enemy

            Unique Insurance Company Response

            03/07/2024

            We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.
            Read 40 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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