Customer ReviewsforBankers Life

As a previous consumer of this insurance carrier. This is a scheme and is targeting the elderly and disabled by using Colonial Penn commercials but being under the guise of Bankers Life. A company, that at one time use to have a great reputation. But these policies offered by Bankers are much more expensive than the 9.99 offered in their commercial a commercial aimed to get an audience of older adults. When they call you on the phone they will say. We have Colonial Penn products but when they offer the product during contract signing they switch the product offered with a Bankers product which is far more expensive. The client loses the policy and their money in months. It is a Bait and switch, with a twist. They also bombarded people with harassing sales calls. Even if a person is on the *** list. The agents are encouraged to call anyway. I cancelled my long standing policy with AAA to go with Bankers life because I trusted the agents. Bad mistake. I lost my policy with Bankers because it got too expensive. But I feel like I was bamboozled because when the agents come with their sales spill because they came to my home. I felt compelled to switch.  

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Do not do business with this company. They cold called my wife and got her to agree to meeting with the agent. (Cold calling is illegal in the state of ***********). Once he met with us, he was trying to sell us life insurance and long term care (which I found out from a real insurance agent is so expensive that hardly anyone has long term care ins). We had originally just wanted advice on navigating ********* After the agent talked with my wife, he showed up at our house, unannounced, a week before our scheduled meeting and for some reason tried to get me to to agree to a meeting again but since I had talked to my wife earlier I told the agent that we were going with another company. Little did I know it was the same company. And after we looked up Bankers Life online and saw all the bad reviews we felt like our only option was to text the agent and inform him we no longer wanted to go through with the application process. (The application process was not final yet) He called us trying to find out why and kept trying now to scare us into going with his company. We finally told him we were going to hang up on him and asked him to take all of our information out of his computer. All I can say is BUYER BEWARE.

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I am highly disappointed with the lack of professionalism and efficiency displayed by ******'s Life when it comes to reimbursing my mother for her long-term care at an assisted living facility. Despite my mother paying into her policy for over 15 years, we have consistently struggled to receive timely reimbursements. It is unacceptable that we must constantly follow up and provide proof of residency multiple times, only to be met with delays and excuses from Banker's Life. This has caused unnecessary stress and financial strain on my family when my mother needs the most funds. I will not hesitate to warn others about the poor service and communication from ******'s Life, and I urge anyone considering their services to proceed with caution.

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Talked into a supplement policy asked to have it canceled the agent did not cancel after she says she did. No one will answer the phone at the local office not return my calls. Did not have a policy number but the main customer service finally canceled the policy after I was told by the agent it was. Now I have to wait over 30 days for my refund after waiting 30 days to get it after the agent told me it was canceled. Not very happy with this at all.

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Unsolicited visit to home. Very aggressive. Not sure how my name and address was obtained. Told the person at home I had talked to him. I do not want or need any insurance!

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I would give this company zero stars if that was an option. I have been working with them for the past 5 months to collect my ******** ************** Insurance payments but they continue to reject them for Frivolous reasons. The main reason is they claim the signature from the Brookdale assisted living facility is copied when its clearly not. When I asked who was making that determination the customer service rep told me it was scanning technology that obviously does not work. When I asked to escalate the issue to a manager they told me there was no manager on duty (In a call center ???) and I would get a call back in 2 days and still haven't heard from them. Brookdale in ****** Fl is going to report them to the ******* Insurance commission for flagrant rejection of valid claims. I would like to go to the news and have them do an expose on this company. My advice is save yourself the heartburn and never do business with this company! They are completely unethical!

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Duped, Unethical business practices. My husband took out a policy in 1990 as a supplemental rider for additional money if he was killed on the job. The policy expired when he turned 65. Bankers didn't notify him and his 'representative' would not return phone calls. My husband started to be aware that the policy had quadrupled the past 2 years since he just pays whatever bills arrive in the mail. He is 67 now. That's $2,400!!! The ethical thing would be to notify him of the increased premium and not charge him for an expired policy. $2,400! They should be ashamed of themselves for taking advantage of a retiree on Social Security.

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Nothing but trouble! My 101 year old mother has Bankers Life long term care insurance. Her claim was approved 2 months ago but they are not providing benefits. She has to take out loans from the bank to pay for care that Bankers Life should pay for. Bankers Life is unreachable by mail or fax. We have had to submit information multiple times before they admit they received it. The phone number for help always gets some clerk in ***** who doesn't know anything and refuses to provide any other contact. They continually deny receiving faxes from us, her medical team, or her care agency.

Hello ******, thank you for your feedback. Wed like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.