Business ProfileforWorldpay

06/11/2024 $669.50 On or about 6/10/2024 WorldPay, which is the sole designated merchant services provider for ******* placed a "miscellaneous hold" on our merchant services account. They did not notify us of this hold, and they have held all payments since. In other words, WorldPay has been holding onto all our money now for over 21 days (since roughly June 10th). It took them until I called this past Friday, spending nearly 1.25 hours on the phone being transferred, to begin the assignment process for someone to perform an account review. Upon account review, rather than apologizing for not being on top of things for 20+ days, and being helpful in the process of resolving the issue (perhaps expediting the resolution within their review guidelines and providing an escalation point of contact), Tyia P**** at WorldPay (***********************) chose to treat this like a fraud case - which it patently is not - and has not yet resolved the issue or placed me in touch with any person responsible for resolving the issue. I have also not received a response or any communication from ******* on the matter, nor is there an escalation point of contact inside the company who restricts us to using WorldPay in their systems. I would appreciate help resolving this issue immediately as cash flow is the life blood of a business, and restraints on cash flow consume working capital and impede growth.