Business ProfileforMacy's

Deceptive and Fraudulent Practices at Macys Extremely Disappointed I have always trusted Macys as a reliable retailer, but my recent experience has been nothing short of deceptive and downright fraudulent. I placed an order for two items online, which Macys unexpectedly canceled without any explanation. After reaching out to corporate, a representative promised to ship the items to me at no cost as a goodwill gesture. I appreciated this offeruntil the items arrived.The items I received were misleading based on their online description. The photos and minimal details provided made the items appear of much higher quality and weight than they actually were. Feeling misled, I went to a local Macys store to exchange the items for something that matched my expectations. The store manager seemed helpful and issued the value of the returned items onto gift cards, allowing me to pick out new jewelry.However, what followed was shocking and completely unethical. Macys then canceled my new orders, froze the gift cards, and kept the original items I returned. Not only did they fail to honor their commitments, but they essentially stole the value of the items by freezing the gift cards without any legitimate reason.This experience has shown me that Macys engages in deceptive practices, misleads customers with false product descriptions, and even goes as far as to commit what I consider to be fraudulent acts by denying customers the value of their returned items. I am beyond disappointed and feel completely betrayed by a company I once trusted.If you value your time, money, and peace of mind, think twice before shopping at Macys. What was once a reputable retailer has now proven to be unreliable, deceptive, and fraudulent in their practices.