Business ProfileforGreat Lakes Fence Company

I had a vinyl fence installed November 2020. I had problems with this company from the beginning. such as: wide gaps between the gates and posts, wide gaps between the post/house wall, cracked concrete from post settings.... all of which was an issue I constantly had to discuss with ****, the owner, and *****, a manager. Each of these people constantly assured me that I don't have to worry as they would take care of it. Well, it's been almost 2 years of me requesting that they replace the filler piece that is now twisting and not secured properly. I have been told over the last 6 months that someone will come out and take care of it. ***** did send someone out in April, yet this worker never returned to fix the issue...he said that we knew what needed to be done and would be back in a few days.... he never returned. I have sent emails, text messages, sent pictures, made several and numerous calls to speak to **** and *****, yet they are constantly trying to appease me by saying, "don't worry about it, don't worry about your warrant, we will take care of it, we are short staffed, etc." As I write this, I am awaiting *****'s arrival as he should have been here 2 hours ago. This company does not have the same reputation as the previous/original family who owned it. **** purchased a company that he states he used to work for, yet the workmanship, loyalty, and dedication to customer service is nonexistent. At this point, I am going to call a reputable fencing company to see what they can do to replace the filler piece with something that will not twist and is more aesthetically pleasing. I have fully paid for this fence, after **** came out to my home telling a sad story of needing to meet payroll but that he would send someone out to correct the issues...the gate was resolved the next day, but the filler piece remained an issue.