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          Find a Location

          Progressive Corporation has 205 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileProgressive Corporation

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6300 Wilson Mills Rd

            Mayfield Vlg, OH 44143-2109

            Visit Website
            Email this Business
            (800) 776-4737

            Customer Reviews

            1.08/5

            Average of 1,472 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            506 complaints closed in last 3 years

            184 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 87

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Progressive Corporation offers all types of automobile and motorcycle insurance.

            Business Details

            This is a multi-location business.

            Find a Location

            Progressive Corporation has 205 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6300 Wilson Mills Rd, Mayfield Vlg, OH 44143-2109
              Email this Business
              BBB File Opened:
              3/22/1956
              Years in Business:
              87
              Business Started:
              1/1/1937
              Business Incorporated:
              2/4/1965
              Type of Entity:
              Corporation
              Alternate Business Name
              • National Continental Insurance Co.
              • Progressive Insurance Corporation
              • Progressive Casualty Insurance - Drive Group
              • Progressive Autopro - Direct Group
              • Progressive Classic Insurance - Drive Group
              • Progressive Northern Insurance - Drive Group
              • Progressive Marathon Insurance - Direct Group
              • Progressive American Insurance - Drive Group
              • Progressive Southeastern Insurance - Drive Group
              • Progressive Specialty Insurance - Drive Group
              • Progressive Preferred Insurance - Drive Group
              • Progressive County Mutual Insurance - Drive Group
              • Progressive Gulf Insurance - Drive Group
              • Progressive Northwestern Insurance - Drive Group
              • Progressive Bayside Insurance - Drive Group
              • Progressive Mountain Insurance - Drive Group
              • Progressive West Insurance - Drive Group
              • Progressive Hawaii Insurance - Drive Group
              • Progressive Northeastern Insurance - Drive Group
              • Progressive Security Insurance - Drive Group
              • Progressive Michigan Insurance - Drive Group
              • Progressive Max Insurance - Direct Group
              • Mountain Laurel Assurance - Direct Group
              • Progressive Premier Insurance Company of Illinois
              • Progressive Universal Insurance - Direct Group
              • Progressive Paloverde Insurance - Direct Group
              • Progressive Halcyon Insurance - Direct Group
              • Progressive Choice Insurance - Direct Group
              • Progressive Home Insurance - Direct Group
              • Progressive Insurance
              Business Management
              • Ms. Tamara Nault-Ockunzzi, Customer Relations Specialist
              • Ms. Michelle Ziska, Ohio Marketing
              • Ms. Tricia Griffith, President and CEO
              Contact Information

              Principal

              • Ms. Tamara Nault-Ockunzzi, Customer Relations Specialist
              Additional Contact Information

              Fax Numbers

              • (877) 280-5587
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              506 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              First and foremost, this has been the longest process I have ever dealt with; when it comes to an auto insurance company. The insurance company and/or the individuals that were handling my claim did not conduct a thoroughly investigation. On November 9th someone with the same insurance company hit my car, outside of the "****" store. They were able to give my fiancé their insurance information right away. Then they canceled their insurance policy a few days later. After this happened my insurance company ruled me out of the claim and told me that I wasn't there during the accident; which is a lie. I have phone records, text messages from the guy who hit my car and voice recordings from recent phone calls of Progressive employees. Furthermore, the insurance company added my fiancé to my mom's insurance policy without anyone's consent as well. They are telling me that I was not there during my car accident; i would like an apologize for calling me a liar. This includes compensation for suffering, time, energy, conducting research, calling management from **** and *** ****, progressive stalling from retrieving proper footage, count fees, defamation of character, adding someone to my mom's policy without permission, marking copies of evidence, etc. I have voice recordings of **** management stating that Progressive only asked for footage of the person hitting my car. The video they sent was unclear. They never asked for footage of my family and I going into **** or getting back into my car. So why would they rule me out? So much unprofessional incidents have occurred since this accident. I believe that the company needs to retrain employees etc.
              Read More
              Read 505 More Complaints

              Customer Reviews

              1,472 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tim H

              03/21/2024

              After accepting "full liability" for an accident, my car was declared a total loss. A week later they offered me pennies on the dollar as a settlement. When I showed them that there isn't a single comparable car in the entire country for anywhere near the price they offered, they still refused to budge. I'm out at least $1000 if I want to buy the same year make and model. Absolutely terrible company!
              Read 1471 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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