Business ProfileforStahls' Transfer Express

I have been a customer of this company since 2021 and have spent tens of thousands of dollars with them. On April 30th I reached out regarding a reorder of the Goof Proof Transfers, this was our 4th time ordering this specific design/product. While attempting to use the same transfer on the same products we have used for over a year previously, we found quality issues with this specific set of transfers. Nothing in our process had changed and yet the ink was failing to adhere completely. We reached out and were asked many questions and asked to provide many photos and spent over 45 minutes on the phone basically trying to prove to them that the transfers are faulty. At every turn, they kept asking us to change settings and in each instance, it made no difference. (all it did was cost us MORE TIME & MONEY in wasted garments) At this point, I have repeatedly asked for a replacement and made it very clear we are experienced with the product and more than qualified to say the product is defective. Instead of simply sending a replacement they were now asking us to ship the product and blanks to them to test the transfers at our own cost. Also when asked if they could send replacement transfers in the meantime so I can make sure to get the job completed in time, I was told no they would need me to purchase the new transfers and MAYBE they would refund me IF when they tested the transfers if they found them faulty. Never as a customer have I gone through so many hoops to be told basically you are wrong and we don't believe you. It is laughable how little it would cost them to just replace the product at this point. Also, how would I trust that they won't just deny there is anything wrong with transfers? I would then be risking the loss of the cost of the initial product, the ruined garments, and the return shipping and replacement costs. This customer service policy is abhorrent and needs to be changed immediately.