Additional business information
Coverage details and exclusions can be obtained by calling 1-855-336-2465 or by accessing the following website: www.homeserveusa.com.
Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-336-2465.
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On January 6, 2023 HomeServe entered into a Consent Judgment with the Kansas Attorney General and Sedgwick County District Attorney that settles allegations HomeServe offered electrical home repair plans that failed to provide a material benefit to consumers and made material misrepresentations. Under terms of the Judgment, HomeServe has agreed to pay $500,000 to the State of Kansas, and agreed to pay $350,000 for consumer restitution. Further, HomeServe will ensure that future solicitations using a third-party logo has clear and conspicuous language disclosing that HomeServe is an independent company separate from third party whose logo is used, that the third party is being compensated for use of said logo, and clarification that the repair plans being offered are being done so by HomeServe. The Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details see the Kansas Attorney General’s press release.
At-a-glance
Overview
HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems. HomeServe Heating and Cooling is an affiliate that provides HVAC equipment repairs, tune ups, installations and repair service plans in MA, RI and NY.
Business Details
This is a multi-location business.
- Location of This Business
- 601 Merritt 7 Fl 6, Norwalk, CT 06851-1174
- BBB File Opened:
- 7/14/2009
- Years in Business:
- 22
- Business Started:
- 4/19/2002
- Business Started Locally:
- 8/1/2008
- Business Incorporated:
- 4/19/2002
- Accredited Since:
- 2/3/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- Home Serve
- Utility Service Partners
- Service Line Warranties of Canada
- Business Management
- Mr. Thomas J. Rusin, CEO
- Mr. Myles Meehan, Senior Vice President
- Ms. Rachael Barrow, Compliance Director
- Contact Information
Principal
- Mr. Myles Meehan, Senior Vice President
Customer Contact
- Ms. Rachael Barrow, Compliance Director
- Additional Contact Information
Fax Numbers
- (423) 893-5406Primary Fax
Phone Numbers
- (855) 696-1528Other Phone
Email Addresses
- Sales
Website Addresses
- (423) 893-5406
Customer Complaints
935 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/06/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Customer Reviews
1,885 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Suzanne L
08/08/2024
![](https://m.bbb.org/prod/ProfileImages/34af6eb0-13d3-4a55-a0ae-a5caa8db3b5b.png?tx=w_46)
HomeServe USA Corp. Response
08/09/2024
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