Business ProfileforHomeServe USA Corp.

I've had my share of dealings with bad businesses but HomeServe is by far the worst. if I could give them no stars, I would. I was a customer with HomeServe water and sewer line protection since 2019. Their plans used to be affordable and when I called them a few times for concerns in the past they would resolve the issue. However, in May 2024, my plan doubled from $53.45 to $113.90 without notice. It wasn't until I received my June FPL bill that I realized my plan had doubled. I called HomeServe on June 14th, the same day my bill was available, and canceled my plan because 1. I never received notification of the price increase and 2. I would not pay double (I understand with inflation, prices increase but not double the price). I spoke with a representative and had her notate my account because I would call back a few bill cycles later for my refund; since I as the customer was not given proper notice of the price increase in the first place nor did I agree to pay that amount (but because my FPL bill is on auto-pay; the $113.90 that was billed would come out of my bank account automatically on my bill due date.) When I spoke with a supervisor, she informed me that a check would be automatically sent to me with my refund of $113.90, in about two months. Earlier this week, I received a check from HomeServe for zero dollars and thirty-eight cents. I don't know what is more disrespectful, their lack of respect to customers (by not informing me of the price increase in the first place) or the thirty-eight cent check that they wasted paper for, printed and mailed to me. If anyone needs a professional company, steer clear of HomeServe. As a former customer who was with them for over 5 years; the way they handled my issue or lack thereof; demonstrates how they feel about their customers. The representative, Christopher in F******, who spoke with this morning was very rude and condescending. I asked to speak with a supervisor, he refused to transfer me to one.

******** thank you for taking the time to share your feedback. We at HomeServe strive to provide excellent customer service, and as such, a representative with the Office of the President will be reaching out to you soon to discuss your concerns. Thank you. ~Hannah

Thank you Hannah for reaching out to me and taking the time to address my concerns. The discrespancy with my June bill was not on HomeServe's end but with ***; who failed to draft my payment for the Homeserve plan for the month of May. This non-payment by *** resulted in the increase on my June bill (for May and June payment). The actual increase in my plan was only $5, which is reasonable. After my conversation with Hannah, I am considering re-enrolling with HomeServe.