Business ProfileforProtective Life Insurance Company

Protective, Revolos Company, Assure Guard Extended Warranty Product.In late February 2024, my 2017 Chevrolet Tahoe received an engine light indicator while in operation. I delivered my vehicle to Pohanka Chevrolet, Chantilly, VA without delay due to the close vicinity and inability to stop on major road.There had been three third-party inspectors, from Assure Guard that visited the dealership for the major repair inspection and estimate of cost of the engine replacement. Two inspectors approved the repairs for the engine. The third only approved partial coverage for the replacement of the engine. This particular issue became an unwarranted major task having to speaking to various representatives throughout Protective, Revolos, and those affiliated with the Assure Guard Extended Warranty.I have submitted on numerous occasions to have my claim appealed and to be reimbursed for the out-of-pocket expense of $5057.25 due to a lack of proof technicality Revolos has deemed legitimate reasoning not to fund the complete replacement payment (but only partial payment) of the engine for the ***** Tahoe.The representatives at Pohanka of Chevrolet Dealership also agree that the decision made by ******* to not completely fund the total cost of the replacement of the engine was unprecedented and they had never had such a decision occur.There is no proof that, while already in route to work, the immediate delivery of my vehicle after indication of a check engine light to the dealership near where the check engine light illuminated, that this would/had cause the full destruction of the engine to the vehicle.No representative or inspector from Revolos provided any evidence to the dealership nor proof that the damage cause the total destruction of the engine nor any indication how that could be proven.I believe there is a lack of evidence present to make any analysis. It appears to me, from the consumer side, a forcible lack of due diligence on the part of Revolos.

Hi, we acknowledge your dissatisfaction with your experience. We are reviewing the issues raised and will provide a detailed response once our review is complete.