Business ProfileforDoors On-line, Inc.

GarageDoorsOnline dot com and I had multiple conversations with their representatives, both online and over the phone, clearly describing my specific requirements. It was crucial for the new garage door to match my existing door, which was only two years old at the time. I emphasized the need for both doors to have their corners capped, as they were in a state of disrepair. The company sent their installers for measurements. We reconfirmed the details of the order, including the need for the large garage door to match the smaller door, as well as the requirement to rewrap the corners. The problems arose during the installation process. The garage door installers suggested that I pay for the exterior wrapping since it was in disrepair, despite the fact that rewrapping was explicitly stated in my initial order. I clarified that the wrapping was included in the payment, as agreed upon earlier. The installers eventually acknowledged this and agreed not to charge for the wrapping. The company proceeded to charge my credit card without authorization for the sealing work around the doors, which we explicitly declined since it was not part of the original agreement. This unauthorized charge is a clear violation of our agreement. It became evident that the newly installed garage door does not match the smaller door. It lacks a handle, lock, and the necessary wrapping around the garage, which we specifically requested. The seal around the new door is unnecessary and inconsistent with the overall appearance of my property. These discrepancies are not only aesthetically displeasing but also affect the functionality and security of my garage. Their recent suggestion of selling me a lock for an additional $75, without providing installation services, is an inadequate resolution to the problem they created. This experience has been extremely frustrating and disappointing, considering the substantial investment I made in purchasing a garage door worth over $3000.