Customer ReviewsforSpark Networks Services GmbH

I tried Silver Singles THREE TIMES. Each time, 95% of the profiles were scammers. Total garbage site. I will never use them again. Their vetting process sucks.

We sincerely regret any inconvenience you may have experienced, Maria. We strive to provide a seamless experience for all our members, and it's disappointing to hear that you're unsatisfied. At SilverSingles, the safety and security of our users are our top priorities. Our dedicated team is committed to eliminating fake profiles and maintaining a secure environment for our members. We always encourage users to report any suspicious profiles or messages promptly, allowing us to investigate and take appropriate action. We appreciate your patience and will use your input to improve our vetting processes. If you have any specific incidents to report, please contact our customer care team directly so we can address them. Thank you!

No NOT use SilverSingles! They send you matches which are mostly fake or on the other side of the State! Horrible app and you can’t search, you have to wait for matches. Again, 90% of matches are FAKE that never look at your profile! Stay far, far away from this scam site!

We sincerely regret any inconvenience you may have experienced, Sandra. At SilverSingles, the safety and security of our users are our top priorities. Our dedicated team is committed to eliminating fake profiles and maintaining a secure environment for our members. We always encourage users to report any suspicious profiles or messages promptly, allowing us to investigate and take appropriate action. Additionally, we continuously work on enhancing our matching algorithms to better align with our members’ preferences. Should you have any further questions or concerns, please feel free to reach out to our team, and we will do our best to improve your experience with us. Thank you!

Beth B Following completing my profile last Friday, which included detailed questionnaire responses and photo uploads, I subscribed to Elite Singles for three months. The day after registering, I encountered persistent login issues with repeated "session expired" messages. Attempts to contact Elite's customer service by phone were futile, as the provided number on BBB was non-functional. Reviewing the Better Business Bureau exposed numerous similar complaints from clients who could not access the after-payment. Subsequently, despite my reservations, I contacted customer support via email, where I was asked to provide sensitive information such as my password or driver's license photos. Despite complying, it took three days to regain access to my account, only to find my subscription payment refunded against my request to resolve the login issue. Since then, every attempt to renew my subscription has been thwarted by a recurring message: "billing service is currently unavailable. Try again later." Despite emailing customer support Wednesday about this ongoing issue, I have received no response and remain unable to access the chat feature on the site. I removed my photos to prevent others from misinterpreting my lack of response as neglect, when in reality, it is the system that impedes my ability to communicate on the chat until payment It has now been over a week since these issues began, and I am disappointed with both the service and system of Elite Singles. Such prolonged delays in resolving basic access issues are unacceptable.

We apologize for any inconvenience you may have experienced while purchasing a membership for your EliteSingles account, Beth. Our commitment to improving our services remains unwavering, and we appreciate your feedback. Please note that we do not provide phone support. Also, due to a large number of inquiries, there may currently be a processing time of 12-24 hours before you receive a response from us. We acknowledge that you’ve already been in touch with our Customer Care team regarding your account-related concerns, and we’re pleased to hear that they provided effective assistance. If you have any further questions or require additional support, please don’t hesitate to reach out to us again, and we'll do our best to improve your experience with us. Thank you!

I registered on Elite singles last night 6-27-2024, for a three-month subscription. I did not read the BBB before, today I have been trying to login multiple times and I can't login, I keep receiving the same messages over and over again "your session has expired login again." I tried to call but the number on the BBB for this Website do not work.

We sincerely regret any inconvenience you may have experienced with logging into your EliteSingles account, Beth. We strive to provide a seamless experience for all our members, and it's disappointing to hear that we fell short in your case. Please note that we do not provide phone support. It appears you've already engaged with our Customer Care team to address your account-related issue, and they have effectively assisted you. Should you have any further questions or concerns, please feel free to reach out to our team again, and we'll do our best to improve your experience with us. Thank you!

App does not work well Cannot speak w a human Predators pursued me more than 20x before they were removed Refuse to issue refunds saying I did not let them know before end of membership-there was no contact reminding me of upcoming auto payments Slick operation using trick clauses to keep money Got a different online service w no problems

We sincerely regret any inconvenience you may have experienced with SilverSingles, Lesley. We strive to provide a seamless experience for all our members, and it's disappointing to hear that we fell short in your case. We have rigid policies and procedures in place to verify the authenticity of our members. Our memberships renew automatically unless canceled, which can be done via the app store or our website, depending on the purchase method. It appears you've engaged with our Customer Care team to address your membership-related issue, and they have effectively assisted you. Should you have any further questions or concerns, please feel free to reach out to our team again, and we'll do our best to improve your experience with us. Thank you!

Message sent to Spark Networks: I am a premium Silver singles subscriber. Since making my payment, I have been unable to log in online or via the app. I either receive nonsensucal error messages, says the server is not currently working, tells me to choose the correct country as my details cannot be found, sends me to Captcha then nothing, etc. Thus, I am paying for a service I cannot use. Please fix the issue or refund my subscription. Thanks. I contacted Customer Support. No response after 3 days. Still waiting. Will likely have to dispute charge with bank.

We sincerely regret any inconvenience you may have experienced, Ersilia. Our aim is to provide a positive experience for our customers. We use various resources and tools, including fraud detection software, to help our users have a successful dating experience. Although we strive to prevent errors, no tool, technology, or process is perfect, and some accounts are mistakenly blocked. It seems you have been in touch with our Customer Care team regarding your profile issue, and they have been able to assist you effectively. If you have any further questions or concerns, please don't hesitate to contact our team again, and we will do our utmost to improve your experience with us. Thank you!

I signed up for Zoosk with my name Danielle as my user id. A week later I wanted to message prospective matches. I paid for a month subscription . Upon doing so I became locked out of my account. I tried to multiple times via phone and computer to reset password and no email allowing me to do so was sent. I was then sent an email that my user id didn’t not meet their guidelines- my user name was Danielle and was fine for days. Then I contacted support and was told to send my driver’s license and/or passport because my profile showed “inconsistencies”. I refused because the BOT they used refused to name said “inconsistencies”. I have asked that my picture and profile be completely removed and filed fraud with my credit card company. My name I signed up is the same name on my credit card- I should not have to send passport/ drivers license ?? for “inconsistencies- when they cannot name what inconsistencies they are talking about. My profile just had pictures- I was in the process of writing more. Beyond frustrating, disappointing and disgusted .

We sincerely regret any inconvenience you may have experienced, Danielle. Our goal is to provide a positive experience for our customers. We use various resources and tools to help our users have a successful dating experience. Among these resources are fraud detection tools and software. No tool, technology, or process is perfect, and while we take steps to prevent it, some accounts are blocked in error. It seems you've engaged with our Customer Support team to resolve your profile-related issue, and they have been able to assist you effectively. If you have any further questions or concerns, please reach out to our team again, and we'll do our best to improve your experience with us. Thank you!

First I do have a paid subscription since Mid March 2024. I Got a message someone wants to meet me on Zoosk.; I responded and can't even see if message was sent. If one pays one can see if it was read like most everything else they want more money they have no real Help system and it was Not Clearly Shown Prior to enrollment that only paid members can communicate. I doubt I will continue my subscription, because one gets very little for the money. Seems unless the recieving party also has a subscription not much communication can happen. Most everything else one has to pay additional money, to ad insult to injury, the message remove the Lady I sent the message to in the first place. A rating of 1(One) is to high for this company. Note the same company runs a lot of same type sites that maybe just as useless so buyer be ware.

We're sorry to hear about your experience and appreciate you taking the time to share your feedback, Rafael! We understand your concern when it comes to received messages and would like to inform you that certain features of our app are only accessible after payment, as this enables us to keep working on improving the app even more. At Zoosk, we aim to provide a platform where members can connect and communicate effectively, with our Premium Messaging feature, all users have the ability to reply to messages, regardless of whether they're paid subscribers or not. If you experience any issues with message disappearances, it's often due to the recipient removing their profile, Zoosk removing it for security reasons, or the possibility that the member has blocked further communications. If you have any concerns or suggestions for improvement, please feel free to get in touch with our dedicated customer support team again and we'll be happy to improve your experience with us. Thank you!

First, Zoosk charged my credit card TWICE on the same day for renewal. February 9, 2024. Once for $53.94. The second time for $69.95. Total for the two is $123.89. Secondly, multiple attempts to contact Zoosk for clarification have failed. I can find no direct phone numbers for customr service. I can find no email addresses for customer service. Third, I called a contact number listed on my credit card statement. I got an answering service recording that began with a series of sales pitches for products and/or services, all of which are/were unsolicited and a waste of my time. This was/is an exacerbating insult. It appears that the only way to establish contact is electronically. And for all I know that might be infused with artificial intelligence. Finally, Zoosk policy on payment is NO REFUNDS. And renewal is AUTOMATIC, meaning that a member is blind sided by the appearance of a renewal on a credit card. If it were possible I would rate their service a negative five stars. In my view, Zoosk is a scam in a number of ways, starting with their having stolen $123.89 from me via charges against my credit card. (See other one star reviews.) The only thing Zoosk has done is deactivate my profile; but Zoosk keeps sending to me possible matches in their attempt to suck me back into reactivation. I wish there were some way to destroy Zoosk.

We're sorry to hear about your experience. Please note that we do not provide phone support. We're aware that phone numbers may be found on other websites claiming to be contact information for Zoosk, but those sites aren't officially associated with the company. Any phone number found online should not be considered a valid contact for our company. Regarding your subscription status, our subscriptions renew unless canceled before the renewal date. You can cancel the renewal at any time via your account Settings. Our records indicate that you contacted our customer care team but they weren't able to locate your profile. They responded to your message and requested more information from you but they never heard back. Please reach out to us again via our contact form available on any of our Help pages. Simply submit a request on any of our help pages, and our customer support team will be happy to help with your account-related concerns. Thank you!

I lost my husband to cancer a while back and thought I would join an online dating service to see what was out there. I joined zoosk and was blocked by an administrator after a couple of weeks. When I asked why I was blocked, the response was they detected inconsistencies and I needed to send a picture of my DL, I sent that and radio silence. Never heard back from them and still blocked. I have no clue why I was blocked, I asked for an explanation and never got a response. It took alot for me to join a site and now I am highly discouraged. I did nothing wrong, was just looking for company.

We sincerely regret any inconvenience you may have experienced, Keri. We strive to provide a positive and welcoming environment for all of our members. We take the security and integrity of our platform very seriously, which sometimes involves implementing measures to detect and prevent fraudulent activities. It seems you've engaged with our Customer Support team to resolve your account-related issue, and they have been able to assist you effectively. If you have any further questions or concerns, please reach out to our support team again, and we'll do our best to improve your experience with us. Thank you!