Business ProfileforCar Part Planet

These guys are scheisters and liars. I ordered an engine from Joe who gladly took my money and said it was in stock and would ship in 3 to 5 days. I received confirmation but never got a tracking number. After 5 days i called back and Lyin Joe told me shipping department was out but everything was on track and he wpuld call back the next day with tracking information. No call the next day. I called back on day 7 and Joe told me shipping department just arrived he would call me back within the hour. I waited 2 hrs and called back. Lyin Joe was at lunch The female that answered told me she wluld walk over right now and call me back in 15 mins. 2 hrs later i call back. Young man answers the phone and gets me transferred to Joe. As soon as I identify myself Lyin Joe blind transfers me to customer ser ice who disconnect me after a 17 min hold. I call back and get Lyin Joe who tells me he left me 2 voicemails. I told him that wasnt true. He said oh no, I talked to you yesterday. I told him that wasnt true and he blind transferred me to customer service. Customer service tells me that in fact they sold the engine twice and filled the other order and did not have the engine but I could trust them to build one in 8 weeks. I asked for a supervisor who offered me 100.00 off. I told them i wanted a refund. Supervisors name was also Joseph. This cost me a huge customer that spends 5k a week with me for parts. I am seeking legal remedy and would love for more people to get together and sue these thiefs out of business.

First, we would like to state that this review was not posted under the real customer's name. We have no orders under Michael Trenkle ([email protected]). The order was placed on March March 21 2024, 4:43:41 pm and customer was advised that only one (1) engine was showing in stock and the availability is not guaranteed (stated on the website). After the order was processed by the system, the shipping department was advised that the engine that was in stock is no longer available and the current ETA is 4-6 weeks. Unfortunately, the engines for 2001 Ford Ranger is not very common, therefore the stock was low. Customer was advised of the ETA, offered a discount for the inconvenience but decided to cancel. Customer was refunded in full on March 27 2024, 2:39:02 pm.