Customer ReviewsforSunnyMac LLC

Roof replaced for free with no effort besides some emails and some patience.

We are happy to hear that it was an effortless process on your end and we appreciate the patience.

I was not sure if Solar was the right move and it was a bit tedious process but the end results is my solar production is booming!

Thank you for sharing your experience with us! We understand that the process can feel a bit overwhelming at first, but we're thrilled to hear that your solar production is now booming. Your journey towards energy independence is exactly what we strive for, and it's wonderful to know that our efforts have made a positive impact.

We had a roof installed, our electrical upgraded from 100 amp to 200 amp and solar panels installed. All work was done professionally, passed inspections, and is working well. Throughout the project, it seems internal communication was at times tough. Multiple people would call to schedule from different contractors, the city etc. Sometimes even for the same thing. We suggest a more streamlined interaction such that the customer only has one point of contact. This said, our sales rep Ian, went above and beyond to try to figure out what was happening and relayed the information back to us very promptly.

Thank you for sharing your experience! We're pleased to hear that all the work was done professionally and passed inspections. We appreciate your feedback regarding internal communication and will work on streamlining the process to ensure a single point of contact for our customers. If you have any further suggestions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.

So far, just roof replacement (solar panels to be installed next week), but the roof replacement went well and they did a reasonable job of cleaning up (not great, but better than most). The lead up to it was good, with a few minor glitches, but nothing serious. So far, 4 stars, because they're not done yet.

Thank you for your feedback! We're glad to hear that the roof replacement went well and appreciate your patience as we complete the installation of your solar panels. We're committed to making the rest of your experience smooth and satisfactory. If there's anything specific we can improve or assist with in the meantime, please let us know. Your satisfaction is our priority, and we look forward to earning that fifth star from you!

I have been extremely impressed by the professionalism of all the many members of the staff that I have been in contact with during my installation process. From the young woman who first rang my doorbell and informedme of the state reimbursement program, to the knowledgable man who arrived promptly for his appointment to explain what the system would entail, without making me feel pressured. He returned again for another appointment to sign the documents online, and yet again on the day when a friendly and capable man measured my house with a drone and inspected my roof, attic and fuse box. I was assured that all was satisfactory. Installation took place in one morning. And though I was nervous that my fairly new roof might leak afterward, my own search after the first couple of heavy rains reassured me that all was well. At this point here was a lot of waiting for the state and PSE & G to process paperwork, for the township to inspect the work, some final tweaks by a diligent and intelligent field tech, and but then I was producing electricity. All throughout, emails, phone calls and texts by polite and friendly reps kept me apprised of the process, and I never had to initiate contact. The entire installation was free to me and my electricity rate is now frozen at its current rate, low in part because of the perfectly south facing back roof of my property, for the next 25 years.

Thank you for your kind words! We're thrilled to hear about your positive experience with our team and that you're enjoying the benefits of solar energy. Your satisfaction is our top priority, and we're glad we could provide you with a seamless and professional service.

I have had a wonderful experience with this company. I was notified about anything going on and always heads up if anyone was coming to my house. Also, I’ve been able to text the company(Laura specifically)-which is what suits me best is to text-for any questions, concerns, or updates and have always recieved communication back almost immediately without fail. I’m very happy with my choice to go solar, I will be recommending this company to anyone especially if they’re questioning getting solar or not. Thank you to the team!

Thank you for your kind words! We're thrilled to hear about your positive experience with us. Laura and the team are dedicated to providing excellent communication and support. We're glad we could meet your needs and make your solar journey smooth. Your recommendation means a lot to us. Thank you for choosing SunnyMac!

While I have no problem whatsoever with the actual solar panels purchased, then installed, through SunnyMac, I have been somewhat less happy with the way they communicate with their customers. It can be quite difficult to reach the relevant person, or office. Fortunately, one of their employees, called Laura, has been absolutely extraordinary in her efforts to help me, responding on the spot to my successive queries, providing various pieces of information, and even intervening to make sure I would be contacted by the relevant specialists. That experience, in and by itself, helped me forget my previous frustrations. SunnyMac is lucky to have an employee such as Laura. Any company would be most happy to have a couple of employees of that caliber.

Thank you for sharing your experience with us. Your feedback is invaluable in helping us refine our processes to better serve you. We're delighted to hear about your positive interaction with Laura. At SunnyMac, we value employees like her who embody our commitment to personalized service and customer satisfaction. Thank you for choosing SunnyMac.

Awesome work. They cleaned up and worked quickly and professionally.

We appreciate the feedback and want to thank you for trusting us for your solar project.

They did a wonderful job with my roof replacement and I’m so glad I made this part of my larger project with them. The cost, quality and level of service were just right.

Thank you so much for your kind words! We're thrilled to hear that you're satisfied with your roof replacement and the overall experience with our team. Ensuring the right balance of cost, quality, and service is our top priority, and we're glad we could meet your expectations. If you have any further projects or need any assistance, we're here for you!

This is the 3rd time I am having problems with my solar panels and when first installed I was told our system was being monitored but in reality it is not. I have called them 4 times on May 31st with no return call when the office was still open. I have no lights on the inverter and have to pay monthly for a system that keeps stopping working. I need this resolved or next step I will be taking them to court. The first two times the lights on the inverter kept flashing so the system was not registering. Now there are absolutely no lights on the inverter

We sincerely apologize for the inconvenience you have experienced with your solar panel system. Your satisfaction is our top priority, and we understand how frustrating it can be to deal with recurring issues. We appreciate you calling to alert of us of the issue and apologize no one was able to return the call that day, we will be evaluating that process.  We were however looking into the matter and have a service scheduled for this Friday to come out and resolve the issue.  Thank you for your patience in this matter and we look forward to making it right by you.