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Find a Location

American Auto Shield, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAmerican Auto Shield, LLC

    Auto Service Contract Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.94/5stars

    Average of 480 Customer Reviews

    Customer Complaints

    1,449 complaints closed in last 3 years

    379 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    American Auto Shield, LLC, offers and administers vehicle service contracts.

    Products & Services

    Auto Service Contract Companies

    Business Details

    This is a multi-location business.

    Find a Location

    American Auto Shield, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      14033 Denver West Pkwy Ste 200, Lakewood, CO 80401-3455
      BBB File Opened:
      12/23/2002
      Years in Business:
      22
      Business Started:
      1/14/2002
      Business Started Locally:
      1/14/2002
      Business Incorporated:
      3/19/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • American Auto Shield Ltd
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      7:00 AM - 2:00 PM
      Business Management
      • Mr. Jason Currier, Executive Vice President
      • Ms. Hannah Fisher, Customer Contact
      Contact Information

      Principal

      • Mr. Jason Currier, Executive Vice President
      • Ms. Hannah Fisher, Customer Contact

      Customer Contact

      • Ms. Hannah Fisher, Customer Contact
      Additional Contact Information

      Fax Numbers

      • (303) 420-4722
        Primary Fax

      Customer Complaints

      1,449 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/02/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I have been paying for the warranty for my ********************************************* to the shop it was determined that the engine failed an inspector was supposed to come out and never did they denied the claim based on pictures the adjuster had said they were sending one out it never happened Im still paying for the warranty and they are not standing up to the contract in which Im paying every month. Instead they have been rude untrue and the repair shop has been going back and forth with them to repair my vehicle I would like for them to send out an inspector which is what they are supposed to do I feel like I have been scammed they made me pay an additional $250 out of pocket to drop the oil pan which is something I should not have been responsible for Im asking for help with this matter or a refund for all the money Ive paid them for this warranty and the $250 that I paid totaling over a thousand dollars Ive kept my vehicle in good maintenance I really wish they would approve this claim Ive been paying them for years for multiple cars and payed countless dollars to them this is unfair and should be illegal also can we file a class action suit against this business Ive heard so many awful things about CarShield and Ive never had any bad things to say about them til now. Please Ive asked for a new adjuster Ive asked to speak to higher management and they will not let me speak with any one!!! I even requested an inspector to come out and they wont even do that this is just awful for a consumer to be treated this way. This is bad business
      Read More

      Customer Reviews

      480 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brendan C

      1 star

      07/12/2024

      Very Poor Customer Experience!! From July *************, For my claim claim # ******* I was consistently deceived by CarShield/American Auto Shield reps regarding the status of them scheduling an inspector to view my car in a repair shop causing massive delays between the repair of my car, massive inconveniences for me and my family, and a lot of my time and money wasted with the lack of professionalism and **** poor customer service. When you try to call to get a status update you get different answers despite them claiming that they leave notes of the conversations for each call. There is no way to speak to manager/supervisor if a situation needs to be escalated. Their rental process is flawed and during my claim i had to call multiple times for them to try to cover the extension of the 7 day rental period despite them being the reasons that caused the delay. Even then I still had to end up paying over $200 out of pocket. When I ask on their processes for customer to send complaints I was lied to by the customer reps surrounding the options. *************************/********************** is not worth trouble for the amount of money their protection plans costs. This situation has caused me to see how truly unprofessional they really are.

      American Auto Shield, LLC Response

      07/17/2024

      American Auto Shield examined your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract.

      Local BBB

      BBB Great West + Pacific

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