Business ProfileforCottman Transmission

3/24/23 I had a transmission rebuilt at the *********** shop. 3/14/24 the transmission completely failed after driving 300 miles in a snowstorm. I was told by the manager that a valve had failed. It was then implied that it failed due to abuse on my part. I asked What could I have done to cause this I was told Getting it stuck in snow I have dash cam footage for 300miles that proves nothing whatsoever happened other than a (HOT OIL) indicator on my dash. I immediately pulled over, checked the ************* fluid was black. I checked the fluid before leaving & it was full with good color. I towed the vehicle to the ********** shop on 3/18/24. I still have 16,000ml & one year left on my ************ was told the warranty is now voided due to abuse on my part. Ive essentially been called a liar by the manager. I can prove beyond any doubt that I wasnt to blame. I kindly asked the manager IF it wasnt abused, why or how can this happen? Can a transmission fail due to a valve alone being bad or is it automatically the customer that abused it? The manager said every part was burned up inside the ****** & this was not normal. If I can show that I didnt abuse ******* vehicle gave me no sign of an issue until failure, how could I have prevented this? I have absolutely no desire to take legal action. I would just like to have been treated with respect & still have my vehicle warranty honored. I would love to have an explanation as to why this happened if I can show it wasnt due to abuse. Thanks for listening. By the waythe repair order # below is from the original rebuild back in March of 2023. I have asked for a new invoice indicating exactly what was done on 3/18/24 with understandably no response. FYI...just in case the apparently unacceptable word (Transmission) is redacted in this post again, this was a rebuild of everything inside the housing that shifts the vehicle. Invoice # 2-4429890