9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Andrew P
5 stars06/29/2023
I'm pleased with my experience. I arranged and made 2 payments on a forgotten utility bill and was able to work out a removal from my report. The interaction was pleasant and process was as easy as making the two payments.
LJ Ross Associates, Inc. Response
06/30/2023
Thank you for your review! We are happy to hear you had a great experience with our office. As a company that takes great pride in our customer service and friendly approach to account resolution, it is always great to see these reviews!Review from Gregory M
5 stars04/14/2023
LJ Ross is different from ALL collections agencies.They are not rude. They listen.They try to help and solve problems Top rate and the manager ******* is fantastic.************ **********LJ Ross Associates, Inc. Response
04/17/2023
Thank you for your wonderful review! We strive for consumer service excellence and helping consumers resolve their accounts in a friendly and helpful manner. We are happy to hear that our team and ******* were able to do that for you!Review from Rose H
5 stars01/25/2023
I was made payment for my debt by destiny and she was very helpful!!LJ Ross Associates, Inc. Response
01/26/2023
Thank you for your review ****! We strive for consumer service excellence and we are happy to hear that ******** was able to do that for you!Review from Laurie H
1 star11/12/2022
LJ Ross is absolutely ridiculous. They have had a NEGATIVE IMPACT ON MY CREDIT FOR YEARS. FLP also known as ********************** who I have electricity with. I have been a customer since 2017. For some strange reason LJ ROSS has reported this as a Natural Disaster I have had an account with FPL and believe me if your $1.00 late on your bill, FPL will shut your electricity off. So if I have a current in good standing account how would I have a negative report from FPL LJ ROSS on my credit??? I have disputed so many times, Im tired. I cant figure out why???? It seems to me LJ ROSS just wants to keep people down. There is no reason this should be on my credit, if I had a balance with FPL I WOULD NOT HAVE AN ACCOUNT WITH THEM. They would deny me. Please remove this from my credit.Review from Mr.Perez
1 star12/27/2021
My identity was stolen more then 7 years ago and used for we energies account. I have disputed and written many letters trying to contact them about removing the account but instead they just changed the opening date of my collection to 2020. ?? This is extremely hurting my credit score. My credit score is being held hostage for another 7 years endless I pay?? Hope nobody else has to go through this. Huge burdenReview from Shaina C
1 star11/22/2021
The person I spoke to on the phone today was extremely rude and condescending. It was awful working with her, and she offered me zero help on a mistake made on our ****.LJ Ross Associates, Inc. Response
11/26/2021
Hi Shaina, first, thank you for your review, and second, LJRA would like you to know that we take these types of complaints very seriously. We ask that you please contact our office at ************** and ask to speak to a Supervisor or Manager. We would like to get your information and review the call so that we can handle this matter internally and also help you with resolution solutions. LJRA prides itself on its consumer friendly approach, and if you were mistreated by one of our representatives, we would like the opportunity to address the issue. Again, we apologize for any misconduct by one of our representatives, and hope that you will contact someone in our Leadership Team to help resolve the issue.Review from Paul S
5 stars09/22/2021
They did very well with instruction and allowing me to pay my full debt. I just did this so I cannot wait to feel the weight lifted.LJ Ross Associates, Inc. Response
09/24/2021
Thank you for your review ****! We are happy to hear that you received great service, we met your needs, and most of all we were able to release some weight off your shoulders!Review from Miguel
1 star09/14/2021
this people are horrible they hurt your credit report very badLJ Ross Associates, Inc. Response
09/15/2021
Miguel - we are not able to help you with resolution via the BBB portal. Can you please reach out to our office directly at 1-844-348-1739 and ask to speak to a Supervisor or Manager to help resolve your issue? We are here to help consumers with many different resolution options. We are available Monday through Friday from 8am to 7pm EST.Review from Brian M
5 stars07/29/2021
Destiny was very professional and kind. My issue took a month to resolve and she was very patient.LJ Ross Associates, Inc. Response
08/02/2021
Thank you for your 5 star review! We are happy to hear of your great experience with Destiny and LJRA's consumer-friendly approach!
Customer Review Rating
Average of 9 Customer Reviews
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