Business ProfileforUSA Insulation of Metro Detroit

****DO NOT USE THEM**** They will try to scam you. Paid over $7,000 to have spray foam installed due to mold issue in the attic. Salesperson took pics of the mold and said Lifetime guarantee any issue. Saying they would take care of the mold while they were installing the foam. They came, removed old insulation, and took pics of the mold. They were scheduled to do the spray foam and called the morning of and said they had truck problems and asked if they could come out the next day. When they came to install the foam, I asked if they were going to take care of the mold before they even started the job and he said that they weren't informed of needing mold abatement and they did not have the product they needed to take care of it that day. He asked me to call the office which I did, and they said they would have someone call me. The supervisor called me and said they did not have it on the work order, and they could give me a quote to do it...I told them I was not going to pay any more as I was promised it would be taken care of and he said there was nothing they could do for me. I called back to the office and talked to the Branch manager, he was looking into it with the Salesperson and would take 24 hours to get back to me. After 48 hours and me leaving a Voice mail to request an update the Branch Manager (****) he said because the Salesperson didnt list it separately in the contract, they can do it for an additional $1,400. They also charged me for a dumpster they said they needed to remove the old insulation but never brought a dumpster. When I questioned the workers regarding it, they said they would ask their supervisor. They said he told them that their truck was the dumpster, and I would not get anything money back. I called the office regarding this as well and they would only give me a credit for 1/2 the cost of the dumpster. They are a bunch of scam artists from the Salesperson (*************************) to the Supervisor on up. ****NO NOT USE THEM!!!!****

Hi ******, I see we came out and completed the mold spray for you, since it was not on the original work order. I also see we refunded you for the dumpster! We hope you are now satisfied with the work completed. Please give us a call if you need anything further!