Business ProfileforAnnie's Publishing LLC

If I could give them zero stars I would. I placed an order and paid for the Mandala Afghan monthly kit on March 31, 2024. It is now May 1st and I still have not received my first kit. I have made 5 phone calls throughout the last two weeks inquiring when my kit will be mailed. Each time I have called, they tell me it is due to ship within the next 24 hours. I check my account status on their website 48 hours later and the status has not changed from "Shipment Pending". I just got off the phone with ****, who had the decency to tell me she has no idea why it has not shipped. She stated that she would escalate this issue to her supervisor and I should expect a call "some time" with more information. I asked **** if she had an approximate time frame that I could expect a call from her supervisor, said she could not tell me just "some time". So now I continue to wait...I should have known not to place another order with this company after I was double charged for the first order I placed earlier this year. When I called the company for a refund of one of the charges, they told me they could not credit my account because their records did not indicate a double charge. They asked that I email them my bank statement reflecting the double charge, which I did. Then they said unfortunately they could not credit my account for one of the charge and I would have to dispute the transaction with my bank. I eventually got my money back, thanks to my bank. Save yourselves the headaches and trouble, NEVER do business with this company!