Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Touch of Class has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Touch of Class

      709 W. 12th St. Huntingburg, IN 47542

      BBB Accredited Business
    • Touch of Class

      301 E 4th St Huntingburg, IN 47542-1259

      BBB Accredited Business
    • Touch of Class

      436 4th St Huntingburg, IN 47542

      BBB Accredited Business

    Business ProfileforTouch of Class

    Online Retailer
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.46/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    32 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1983

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers an online retail web site featuring thousands of products including general merchandise, furniture, wall hangings, metal sculptures, rugs, Home Décor, Accessories & Gifts.

    Business Details

    This is a multi-location business.

    Find a Location

    Touch of Class has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Touch of Class

        709 W. 12th St. Huntingburg, IN 47542

        BBB Accredited Business
      • Touch of Class

        301 E 4th St Huntingburg, IN 47542-1259

        BBB Accredited Business
      • Touch of Class

        436 4th St Huntingburg, IN 47542

        BBB Accredited Business
      Location of This Business
      709 W. 12th St., Huntingburg, IN 47542
      BBB File Opened:
      1/1/1983
      Years in Business:
      46
      Business Started:
      1/1/1978
      Business Incorporated:
      6/1/1982
      Accredited Since:
      7/1/1983
      Type of Entity:
      Corporation
      Number of Employees:
      150
      Alternate Business Name
      • Touch of Class Catalog
      • Parke-Bell Ltd., Inc.
      Contact Information

      Principal

      • Mr. Fred Bell, President

      Customer Contact

      • Mr. Fred Bell, President
      • Mr. Gary Bell, Vice President/Chief Technology Officer
      • Yvette Gehlhausen, Customer Service Manager
      Additional Contact Information

      Fax Numbers

      • (812) 683-5921
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      32 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/22/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I placed a large order on 3/18/24 for a bedspread & some pillows. Touch of Class doesn't put in writing in their Return Policy how much the return postage will be if you ask for a Label. Other companies have a set amount. I paid $17.95 for the shipping of the items to me. I did not get that fee back which is expected. They charged me $27.00 to return the items... and 1 pillow was from another supplier thru them and they were going to charge me another $16.00 to return that item. That is really ridiculous. They owe me $11.89 because they did not put the $27.00 in writing to me so I assumed it was the $16.00 fee. After many e-mails back & forth, I am not happy with their Customer Service at all. I will never purchase anything from them again. BE AWARE of their UNWRITTEN RETURN FEE POLICY.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lucretia F

      1 star

      05/21/2024

      I place an order of $127. The ad on the web said free shipping $99 or more. Plus it had 20% off sale items. I spoke with Ms. Danielle and she was very rude. She told me the reason I was charge because of the discounted coupon. Really!! Then she said she's not going in a circle with me about my order. I ask to speak with a manager she told me that no one was available. Very poor service!!! They have lost another customer!!

      Local BBB

      Tri-State Better Business Bureau, Inc.

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.