Business ProfileforAtlas World Group, Inc.

We went under contract to have our house moved on the 20th of May 2024. Delivery was set to before 31st of May 2024. As a part we also paid additional money for full replacement insurance. On day of pick up the movers asked for a list of high value items. These were put on a separate sheet and the boxes marked as fragile. On this list were 3 high end guitars. After the truck was loaded it was taken to a storage where it sat for a little over a week. On Friday the 31st a new set of movers showed up with our stuff. They hopped out opened the truck and the first thing that came out was our new and now broken DVD case movers said “looks like that didn’t make it” 2nd was an antique checkerboard table the top was broken completely off. 3rd they dropped my 3ft jewelry box on its side in my driveway in front of me and said Ooops. One of the necklace hooks was broken. 4th bolts for my desk and daughters bed went missing and we had to go buy more. Before they left I checked my 3 high value guitars 2 were broken. There is a chip on the head stock. It was hit so hard you can still see pieces of the case liner attached to it. Stress cracks on the neck on both sides by the nut. On the Gretsch White Falcoln Guitar - The guitar was hit so hard the Bigsby was pushed through the top of the guitar rendering it useless. They were both shipped in hard shell cases, with the string tension removed. Triple wrapped with large bubble wrap and in brand new factory boxes with FRAGILE labels on each boxes with arrows pointing up. I filed a claim and they have refused to help with repairs and replacement costs. These guitars are worth roughly $10k. They are not returning my calls. I have asked for someone in leadership to call me back and still no response. This is completely unacceptable. I have sent pictures documenting all of the damage to the guitars and boxes. They were absolutely mishandled in shipping and delivery.