Business ProfileforAgency Services, Inc.

We hired a transportation company to transport a vending machine from west Nayak , NY to Waldorf , MD. The drive damage the machine which caused total loss. They instructed us to file a claim with the insurance company. The claim with the insurance company ( after several atempts to used the transportation claim team have failed), on april 28th. Since aroung may 20th they informed the appraiser had the case and would have and answer for me by friday 24th and they would contacted me back. since that didn't happen, I called on monday, and tuesday and Wednesday fof the next week and finaly was able to talk with Michael *******, that informed that they had no idea what the assitant was talking about having an answer by friday. The claim ****** was still with the appraiser and they would let me know soon when they would get an answer. I contacted Michael ******* again through on June 4th and the only answer I got is, still with the appraiser and they would have a return soon. said the appraiser is still verifying the case and would contact us soon. It has been almost 2 months now and they advice is: talk with the carrier or just wait. we have a contract with the mall where the machine would be installed and we have been paying rent since then. We have been loosing income because the machine should be working since march 29th or 2024, but because of the accident is not. We are losing an average of $2,500-$3,000 per month . The insurance company seems to be using the technique " I will hold it as long as i can to offer the minimal i can to make this case to be over". I think this is an outrageous attitude from the insurance company. I need a resolution about my case, since I have been loosing money first because of their client ******** ********* *** damaging my machine and the insurance company AIC for holding the case instead of solving it.