Business ProfileforPetro

I have been a customer of Carrolls for about 8 years. I have been paying $688 /month for their maintenance plan for my two HVAC systems the past 3 or 4 years. I have been without Air Conditioning on my 2nd floor for a month. I had them out around June 20th. The tech said he fixed it. 5 days later it stopped working. I called to have them back out on June 27th. They never showed up. I rescheduled them to come out on July 3rd. They told me they needed a new part ( fan motor). I scheduled them to come out the following week, and took off work to be here to meet them. They never showed or called. I called them and they said the tech went to pick up the part and it had not come in. Thanks for the heads up! After a little nagging, they called me a week later to tell me the part was in. I was going out of town for the week. I called three days later to schedule them to come out when I returned home, and they said the part had not come in. Wasn't the part in three days ago? I had them scheduled for today btwn 12-4. They showed up at 9:30 this morning when nobody was home. Then they tell me they will be out btwn. 12-3. Nobody shows up. I called them at 4:00 and they said they would be here in 30 minutes. That was two hours ago. At this point it feels like they are just messing with me. I made it 44 years without ever writing a BBB complaint. But a month without A/C in July and a completely indifferent attitude from this company warrants one.