Business ProfileforCharm City Roofing LLC

Received a $2,475.00 quote for roof replacement, but complications arose on the crew's arrival. They claimed the roof's wood needed replacement, and an unnamed individual insisted on 5/6 pieces of plywood from **** *****, assuring no additional costs. However, the bill showed a $640.00 plywood increase without explicit approval. Addressed this with Darius, the project manager, who offered a retrospective discount of $64.00, not aligning with the original quote. Frustrated, I felt pressured to pay without receiving an itemized bill. Between 1/4/24 and 1/5/24, multiple text conversations with Darius resulted in an agreement for a 50% refund on the change order charge. He insisted on removing reviews from social media and BBB for a refund by mail, an unusual method for a credit card payment. Shortly after refusing to comply with their demand to remove reviews, I received a response from the company owner on ******, falsely accusing me of "blackmail" and making "threats" to disparage their business. This baseless accusation has only escalated the situation, and I find it deeply troubling. The owner, not once, has ever called to discuss anything. His only form of communication was his disturbing response via ****** with my review. I have never sought free work or services. My only request is a fair resolution to the extra charges incurred without proper approval. I also feel uncomfortable and pressured by the company's response and their reluctance to provide itemized bills despite multiple requests. I find it perplexing how my expression of dissatisfaction through a review has escalated to this point. In my review, I simply shared my experience. It's disheartening to note that despite having already paid the balance, the owner is exhibiting strong-arm behavior by insisting on withholding my reviews until I receive 50% of the change order agreed upon by Darius. This approach seems coercive and contradicts the principles of fair and unbiased customer feedback.