Business ProfileforRYT Plumbing Inc

On 11/9/22 I contacted RYT Plumbing, because I had known Roy the owner from when he worked for Mr. ****** prior to him acquiring the business from Mr. ******. I had no running water and needed the water pump checked. Two plumbers showed up smelling like they had just smoked a joint and I would have turned them away but needed service. Austin told me they pump was froze up and could not be replaced. I asked him to check a line on the toilet and just prior to telling me about he pump he told me "I can't replace any line to the toilet without running water. Call ********************** and have them check your well and then once they get a submersible well installed they would be back to replace the toilet line." Later that day I received an invoice for $199.24 and I immediately emailed Yonne with RYT Plumbing and explained to her what happened and that she billed me for service that was not completed. *************** from Pittsville, MD actually arrived (after my mother called them) about 2 hours later, they replaced the water pump and replaced the toilet line with the part that I had just purchased that same day from ************ in Salisbury. Yvonne asked me for a copy of the invoice from the other plumber and I was not able to provide it since the other plumbing company has not sent my mother an invoice. Yvonne on 12/29/22, never did a follow up call with me, she just sent me a paid invoice and charged my bank account. I called her about the charge and that I felt it was unprofessional to not give me a courtesy call and at first she didn't even know who I was and later found my account. She told me the her son Austin did the work and I guess she doesn't want to face the fact that her son was dishonest. I also got told they took pictures and a video of my house without my knowledge and authorization and this is a violation of my privacy. I don't feel that anyone should have to pay for service that was not rendered.