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            Business ProfileRocket Lawyer

            Legal Forms
            BBB accredited business

            Contact Information

            182 Howard St #830

            San Francisco, CA 94105-1611

            Visit Website
            Email this Business
            (877) 881-0947

            Customer Reviews

            4.56/5

            Average of 366 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            182 complaints closed in last 3 years

            47 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/6/2006

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rocket Lawyer is an online legal technology company founded by Charley Moore and based in San Francisco, California. Rocket Lawyer provides individuals and small to medium-sized businesses with online legal services—including incorporation, estate plans, legal health diagnostics, and legal document review. The site also provides a network of attorneys that consumers and small businesses can consult with on legal issues through its On Call service.

            Business Details

            Location of This Business
            182 Howard St #830, San Francisco, CA 94105-1611
            Email this Business
            BBB File Opened:
            1/1/2008
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Started Locally:
            1/1/2008
            Business Incorporated:
            6/27/2008
            Accredited Since:
            12/6/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 184458 for this business, issued by The State Bar of California

            These agencies may include:

            The State Bar of California

            180 Howard St.

            San Francisco CA 94105

            (415) 538-2000

            http://www.calbar.ca.gov/Home.aspx

            Type of Entity:
            Corporation
            Number of Employees:
            280
            Alternate Business Name
            • Rocket Lawyer Incorporated
            Business Management
            • Mr. Charles Moore, Founder and Chairman
            • Mr. Paul Bussi, VP of Sales
            • Mr. Matt Pebley, Manager
            Contact Information

            Principal

            • Mr. Charles Moore, Founder and Chairman
            Additional Contact Information

            Fax Numbers

            • (415) 738-7772
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            182 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/02/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 01/24/24, and 02/24/24, Rocket Lawyer fraudulent took $39.99 off my Discover credit card for two months during January and February 2024. I have sent complaints to the following government agencies for insist with this fraud. I am demanding a refund in the amount of $79.98. This money was fraudulent taken off my Discover Credit Card. I have sent official complaints to The ********************* of ************** of the ******** General, the ****************************************** the ************************************* I did not order anything from Rocket Lawyer. This is and was a fraudulent unauthorized deduction and payment.
            Read More
            Read 181 More Complaints

            Customer Reviews

            366 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Punu N

            07/08/2024

            I started my LLC in 2023 with Rocket Lawyer and decided to sign up for their monthly subscription. Eventually, I was advised to use their tax filing services (which are very expensive). As I began communication with my assigned accountant, he began to send fewer questions and updates. This made me assume things were going accordingly. After a couple of weeks, I triple-checked that no additional information was needed to complete the services and messaged him multiple times about having something that provided documentation of my returns and/or proof of completion. Months pass and no response. During this time I called them directly. On the first call, I was informed that I needed to pay an extra couple hundred dollars to complete the services. The entire call was sketchy and I didnt feel comfortable. Why did my accountant not inform me of this? Why didnt I receive correspondence via email or phone call? So I decided to leave my number with them and make an appointment with a supervisor. They never called. I called back a couple of days later and was told I didnt have an appointment and to call back. I called yet again and now they seemed more serious and assured me that I would have a call back the same day. Never got it. So it seems that Rocket Lawyer is okay with charging me monthly subscription costs, penalties for late tax filings, multiple fees, and over $650 in tax services. I already have money problems, now with this, its gotten bad. Do not use them as I now believe they are scammers. All of this money is gone which I could have used for my family and they still wont give me the time of day. If anyone is interested in filing legal action against rocket lawyer, I dont think that would be a bad idea at all.

            Rocket Lawyer Response

            07/11/2024

            Hello Punu,We're sincerely sorry to hear about this tax situation and want to let you know that we have contacted our Taxfyle team to have them look into this. From our understanding, a tax pro has since reached out to you to get this matter resolved. Please feel free to email us at ******************************************
            Read 365 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB reports on known marketplace practices.

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