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            Business ProfilemyHopscotch

            Car Buying

            Contact Information

            6 Hamilton Landing

            Novato, CA 94949-8264

            Visit Website
            Email this Business
            (844) 877-8537

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers an automotive negotiation service.

            Business Details

            Location of This Business
            6 Hamilton Landing, Novato, CA 94949-8264
            Email this Business
            BBB File Opened:
            9/21/2016
            Years in Business:
            8
            Business Started:
            9/1/2015
            Business Started Locally:
            9/1/2015
            Business Incorporated:
            11/26/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 89421 for this business, issued by DMV Occupational

            These agencies may include:

            DMV Occupational

            4700 Broadway

            Sacramento CA 95820

            (800) 777-0133

            http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

            Type of Entity:
            Corporation
            Number of Employees:
            10
            Alternate Business Name
            • On My Side, Inc.
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/24/2021

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            August 19th I inquired for some help in purchasing a vehicle from a dealer. ******************* got back to me and said they do about 20 percent of their business in *****, being that they are in **********. *** set me up with ************************* to represent me in buying the vehicle. He told me there would be $199 fee to start and it was fully refundable if I did not go through with the deal on the vehicle, they would help me obtain discounts, rebates and invoice pricing on the vehicle. No vehicle was purchased due to the chip shortage that's affecting a lot of car manufacturers. I sent an email on September 20th explaining that I was canceling due to the chip shortage and it was ignored by **** first, then I resent the email to *** about canceling on the 27th. They both ignored my email about canceling and getting a refund. Everything was over the phone and email, there was no documents involved about a non refundable fee. Nothing was signed and no service was provided being that a vehicle was not bought.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Raymond L

            05/27/2022

            Well I hired myhopscotch to help me find the truck I was looking for. Went through all the process only to find out the window sticker truck they had send me was not the truck I signed all the paper work for. I was suppose to purchase a black exterior and black interior truck. What I bought was a black exterior black interior truck. *************************** tells me that I should hire them to do all the labor and when everything is ready go and sign all the paperwork. Long story short the dealer sold my truck and changed all the paper, vin number, etc to the truck that I didnt agree on. *************************** charge the final payment for the deal before I closed out the deal. Instead of assuring their payment they shouldve of checked all the info was right. After everything was s said and done you all are better off just doing the labor. Everything doesnt go as smooth as the tell you. Very Bad Experience and never again!!!!

            myHopscotch Response

            06/06/2022

            We were both surprised and disappointed to hear about your experience with myHopscotch. We leave it to you, our client, to visually inspect the vehicle you are buying before signing any documents and we are surprised that was not done. If the vehicle was inspected before the documents were signed, this matter could have been avoided completely.We do everything in our power to satisfy our clients, which is why when your issue was initially presented to us, we offered to a) cancel the sale and find another truck or b) negotiate an even better deal for the same type truck with a different color interior. We were clearly instructed to negotiate a better deal, and we followed your instructions.Although the first of its kind, we truly appreciate your feedback and will use it to help improve our communication in the future.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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