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          ASUS Computer International has 1 locations, listed below.

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            Business ProfileASUS Computer International

            Wholesale Computers
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            48720 Kato Road

            Fremont, CA 94538

            Visit Website
            (510) 739-3777

            Customer Reviews

            1.15/5

            Average of 54 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            572 complaints closed in last 3 years

            213 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            ASUS Computer International provides motherboards and high quality computers.

            Products & Services

            ASUS Computer International offers: phones, tablets, computers, motherboards, networking, desktop PC's and gaming

            Business Details

            Headquarters
            48720 Kato Road, Fremont, CA 94538
            BBB File Opened:
            3/30/1999
            Years in Business:
            29
            Business Started:
            6/14/1994
            Business Started Locally:
            6/14/1994
            Business Incorporated:
            6/14/1994
            Type of Entity:
            Corporation
            Number of Employees:
            20000
            Alternate Business Name
            • ASUS
            • AsusTek Computer Inc
            • ASUS Service Center
            • Asustek Computer
            Additional Contact Information

            Fax Numbers

            • (510) 797-2102
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            572 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On March 7 2024 I sent in my ASUS gaming monitor in for warranty repair. The monitor showed up destroyed from ***** and I had to dispute the damage to them which wasnt the issue because ***** covered it. But my monitor was fixed and sent back to me with the same issue as before, I called and said Id like a refund or replacement. They wouldnt refund but offered a replacement which I was ok with. My condition was that the monitor had to be the same model or equivalent. They offered me a business model thats nowhere near equivalent to my gaming model. I replied like they asked if I was willing to take it and I did not accept that model. The customer ********************** has been nothing but a pain because all they do is transfer and my issue never gets solved as it keeps being passed on to the next person. I just want the monitor replaced or refunded and they seem to keep pushing me aside.
            Read More
            Read 571 More Complaints

            Customer Reviews

            54 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Arjay A

            04/18/2024

            I have been buying multiple Asus products in the past and I have spent a lot of money with this business. So far I have a simple warranty claim in the past that went ok but the motherboard broke within 2 months of owning and later died 2 years later. My problem occured after doing a warranty claim on a motherboard I bought 2 years ago that had a common issue with memory. Sent for warranty and they found an unrelated damage to a button and they are claiming it is now not under warranty. They are charging me an amount that is comparable to buying a new one. Bought a new one from competition and vowed never to buy any more Asus products. It was nice when it works but it is pretty disappointing they don't want to stand by their products.
            Read 53 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB Reports On

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