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Find a Location

myFICO has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • myFICO

      200 Smith Ranch Rd San Rafael, CA 94903-5551

      BBB Accredited Business
    • myFICO

      301 Marquette Ave Ste 3200 Minneapolis, MN 55401

    • myFICO

      181 Metro Dr #600 San Jose, CA 95110-1317

    Business ProfileformyFICO

    Financial Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    52 complaints closed in last 3 years

    21 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/25/2010

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    myFICO offers credit information products that help consumers understand, protect and improve their credit rating.

    Business Details

    This is a multi-location business.

    Find a Location

    myFICO has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • myFICO

        200 Smith Ranch Rd San Rafael, CA 94903-5551

        BBB Accredited Business
      • myFICO

        301 Marquette Ave Ste 3200 Minneapolis, MN 55401

      • myFICO

        181 Metro Dr #600 San Jose, CA 95110-1317

      Location of This Business
      200 Smith Ranch Rd, San Rafael, CA 94903-5551
      BBB File Opened:
      5/17/2001
      Years in Business:
      74
      Business Started:
      1/1/1950
      Business Started Locally:
      1/1/1950
      Business Incorporated:
      1/13/2003
      Accredited Since:
      10/25/2010
      Type of Entity:
      Corporation
      Number of Employees:
      1300
      Alternate Business Name
      • Fair Isaac Corporation
      • www.myfico.com
      • Fair Isaac and Co.
      • FICO
      Business Management
      • Ms. Judy Gengler, Customer Relations Manager
      Contact Information

      Principal

      • Ms. Judy Gengler, Customer Relations Manager

      Customer Contact

      • Ms. Judy Gengler, Customer Relations Manager
      Additional Contact Information

      Fax Numbers

      • (415) 492-5691
        Primary Fax
      • (612) 758-5201
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      52 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      FICO took it upon themselves to update my credit which caused my credit score to decline 86 points. Experian/ FiCo was the first to send me an update regarding this problem. My report was reported on 2/9 then reported again 18 days later. This is not acceptable.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Justin M

      1 star

      03/20/2024

      Terrible software. You cannot export your report from a mobile browser or the app. You have to get on a desktop or laptop.This is 2024. There is no legitimate reason anyone should have to jump through these foolish hoops to get a copy of your credit score.

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