Business ProfileforFidelity National Home Warranty

We have been going back and forth on a fridge repair under our warranty. A contracted service provider did 1 repair which did not fix the issues. Due to a water loss the fridge had to be moved to the garage which was done by a professional appliance company through a contractor. The fridge was again not working- Fidelity sent out the same service provider who advised the fridge was now low on Freon - he spent 15 minutes at our house and filled up the Freon and said it was possible the line was damaged during the move but it would be hard to see because the line was underneath. His report advised it was possible the line was damage in the move but again there is 0 proof of this. The immediate jump to conclusion on blaming another party was suspicious. The service provider then reported back to Fidelity the line was damaged due to the move which was not even verified- no photos, no inspection, or any proof. This is all based on a theory. After several calls and speaking with leadership the solve is for us to pay out of pocket for an alternative diagnosis. It seems this company is looking for a way not to pay the claim. We would like our fridge repaired by a different service provider asap.