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Business ProfileforScribd
Current Alerts For This Business
Scribd.com came to BBB’s attention in March 2010. A review of complaints was done in November 2023 and based on BBB files, the company has a pattern of complaints. The pattern found states issues with charges after cancelling their subscription. We encourage users to review their Terms of Use, and utilize their Help Center for assistance.
On November 27, 2023, the company provided BBB with the following information
CANCELATIONS::
Scribd memberships can be canceled via a user’s Your Account (account settings) page on our website: https://www.scribd.com/your-account
A detailed cancelation guide can be found in our Help Center here: https://support.scribd.com/hc/articles/210134046-How-to-cancel-your-premium-membership
**PLEASE NOTE: Users will know their account has been successfully canceled when they see the green banner with the message “Successfully canceled your membership. This may take a few seconds to take effect” displayed on the page. They will also receive a confirmation email to the email address registered to the Scribd account. The only reason a customer would not receive a cancelation confirmation is if their email address is incorrect on their Scribd account, or they did not complete the cancelation.
CONTACTING SCRIBD SUPPORT::
We do not offer phone support. Our web-based support team is available to assist 7 days per week via email.
If a customer writes to Scribd asking for their account to be canceled or requesting a refund, we do so within a 27 business hour or 3 business day SLA. However, more often than not, these support cases are addressed well within or under that time by our specialists. Additionally, customers are provided with these response/resolution time expectations in their confirmation email after they have successfully submitted a support ticket to us.
Users can open a support ticket by visiting https://support.scribd.com/hc/requests/new
and selecting the “Ask a Question” option in the center of the page.
More details about the kinds of support our team offers here: https://support.scribd.com/hc/articles/210135446-Scribd-Support
Additionally, our Help Center, https://support.scribd.com/hc/, has robust self-service capabilities for users to cancel their accounts and request a refund. The Help Center can also be accessed via the app by selecting Account >> FAQ/Support >> Ask A Question >> Self-Service options will populate (If you still need help, scroll to the bottom and select “Contact Support” to fill out an email ticket request form).
At-a-glance
Related Categories
Overview
Scribd, Inc. has grown as a company to oversee three great products:
Everand: the new home for ebooks, audiobooks, podcasts, magazines, newspapers, and sheet music
Scribd: a digital document library for community-uploaded content
SlideShare: a collection of community-uploaded presentations and professional content
Please visit our Help Center for more information on the differences between the products we oversee: https://support.scribd.com/hc/
Business Details
This is a multi-location business.
- Location of This Business
- 460 Bryant Street, #100, San Francisco, CA 94107
- BBB File Opened:
- 3/12/2010
- Years in Business:
- 17
- Business Started:
- 5/1/2007
- Business Started Locally:
- 5/1/2007
- Business Incorporated:
- 3/9/2007
- Type of Entity:
- Corporation
- Number of Employees:
- 200
- Alternate Business Name
- Scribd.com
- Scribd, Inc.
- Business Management
- Mr. Tony Grimminck, CEO
- Mr. Jerry Goure, Director of Customer Care
- Ms. Allison Carlson, Manager of Customer Care
- Contact Information
Principal
- Mr. Tony Grimminck, CEO
- Additional Contact Information
Fax Numbers
- (415) 896-9896Primary Fax
Email Addresses
- Primary
- (415) 896-9896
Customer Complaints
316 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
64 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Janice R
04/07/2024
Scribd Response
04/08/2024
Local BBB
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