Customer ReviewsforRocket Lawyer

In March 2023, I signed up for a free trial with Rocket Lawyer to utilize their service for an LLC document. After reviewing an online statement in June 2024, I discovered that I had been charged a monthly recurring fee of $39.99 for a Rocket Lawyer subscription. I have never received any form of receipt, including email, for these 15 recurring payments, which total $599.85.While I understand that mistakes happen, I am willing to pay the initial $39.99 for the first month, as I did use the service once. However, I find it unacceptable and predatory to be charged for 15 months without any notification. Upon canceling immediately, I requested a refund via email and received a response stating that $119.97 (equivalent to 3 of the 15 payments) would be refunded to the original account. This is unacceptable.As previously mentioned, I am willing to pay the $39.99 for the first month of service. However, I am out a significant amount of money due to what I consider predatory practices. I am requesting a full refund for the remaining charges beyond the first month.

Hello Angel,We appreciate your feedback and apologize for any confusion regarding our Free Trial Terms of Service. We do explain at the time of sign up that as long as the membership is downgraded during the Trial period, there's no billing whatsoever. Otherwise, it will convert into a Premium Monthly Plan and can also be downgraded at any time in the monthly membership. As a courtesy, we have provided an additional refund for the requested charges. Please allow 7-10 business days for the refunds to process and let us know if you have any questions or concerns by responding to the refund confirmation email.

Very mislead regarding seven day free trial. Charge was pending on day seven to charge as if day 8. Tried contacting Rocket Lawyer and was told because I initiated trial on the 23rd and did not cancel until the 30th, the $39.99 was a legitimate charge. Basically, I was billed because I misunderstood which day was actually the seventh day.

Hi *****,We're sad to hear about your matter, but we do explain at the time of sign up that as long as the membership is downgraded within the Trial time, there's no billing whatsoever. Otherwise, it will convert into a Premium Monthly Plan. As a courtesy, a refund for the $39.99 charge was processed, but please allow 7-10 business days for it to show on your statement. Please respond to the refund confirmation email with any questions or concerns at this time.

******* helped me today and I was very impressed with her professionalism and knowledge of offered services. I called to cancel services but remain a customer due to her ability to connect and present solutions. There are new subscriptions available! She is a terrific ambassador for Rocket Lawyer.

Hi there ********,We sincerely appreciate your review and really glad that your experience with our customer service was such a positive one! Take care.

Very unprofessional, will take your money and ghost you. Used the trademark services and everything was filed. When an office action was received I reached out many times to figure out my next steps with ZERO response, not from the lawyer attached or Rocket Lawyer. Even if something was needed to add on for an office action response there was no communication from this company, yet their lawyer remains on my trademark as my representation? No response to even get their lawyer to remove themself for new counsel. Don't waste your time or money, get real legal representation.

Hi *****!We're sincerely sorry to hear about this situation, but the attorney has been followed up with to ensure that it's been filed and will be in touch with you.

Headline: Buyer Beware: Rocket Lawyer Doesn't Live Up to Promises in **** ? I've been a loyal Rocket Lawyer member for 19 months, paying for their premium plan expecting legal help with a discount, as they claim to have **** attorneys. When I finally needed them, it was a different story. No suitable attorneys, misleading contracts, and poor customer support. Save your money and find a reliable legal service.

Hello *********,We're so sorry to hear about your experience with us. We show that refunds have been processed, but if you need anything else at this time, please respond to the email that was just sent out by one of our representatives.

They tell you and make you pay a price before that start. Then they come back wanting more money! Then want more money if your tax pro thinks you should pay even more money. Taxes so far has costed me over $2000.00 and still havent been completed. They are scammers and I would NOT let them do your taxes!!!!! I bet they will not be completed and will s**** around and charge me even more money sad that they are scamming business like they are Sale person who tells you what to pay cant even get the price right and will go back and charge your on file credit card with them without notifying you first. I had to remove my cc to keep them from charging. They havent even started or review anything since 3-6-24. But want more and more and more and more money.

Hello ****,We're sincerely sorry to hear about your experience, but it looks like this matter is getting resolved at this current time. If you need any further assistance at this time, though, please call ************ (M-F, 6am-6pm PT).

Super easy format to use. I was able to set up an account, produce and print my documents in under 10 min. ****** in customer support was fantastic as well.

Hello *****,Thank you for taking the time to leave us a review, we're happy that you're happy! Have a wonderful day.

Rocket Lawyer has the best customer service in the U.S. They actually care about their reputation and you get to talk to a real human being who will help you without waiting for hours. This is SO UNUSUAL IN TODAYs world. They solve problems and I didnt have to write the *** to get service - unlike with my Epson Printer!!

Hello ****,We appreciate you taking the time to leave us a review, thank you so much!

I am working on a very important document that will lead to a life changing goal and I needed assistance on two occasions. Both of the capable representatives were so helpful, patient, and pleasant to work with. I would highly recommend Rocket Lawyer, their documents are easy to use, and the service has been wonderful.

Hi *****,We're really glad to hear that our service have been of assistance to you and sincerely appreciate your review! Thanks so much.

Very polite and answered all my questions explaining everything well.

Hi ******,We're so glad to hear about your positive experience and appreciate your review, thanks!