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          Find a Location

          SoFi has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • SoFi

              San Francisco, CA 94105-2624

            • SoFi

              2750 E Cottonwood Pkwy Cottonwd Hts, UT 84121-7284

            • SoFi Finance Inc.

              1412 Broadway, FL Team Room 5 New York, NY 10018

            • SOFI

              6175 Main St STE 490 Frisco, TX 75034-3441

            • SoFi

              SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

            Business ProfileSoFi

            Loans
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            San Francisco, CA 94105-2624

            Visit Website
            (855) 456-7634

            Customer Reviews

            1.49/5

            Average of 344 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,992 complaints closed in last 3 years

            938 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business is an online personal financing company.

            Products & Services

            This company offers student loan refinancing, mortgages and personal loans.

            Business Details

            This is a multi-location business.

            Find a Location

            SoFi has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • SoFi

                San Francisco, CA 94105-2624

              • SoFi

                2750 E Cottonwood Pkwy Cottonwd Hts, UT 84121-7284

              • SoFi Finance Inc.

                1412 Broadway, FL Team Room 5 New York, NY 10018

              • SOFI

                6175 Main St STE 490 Frisco, TX 75034-3441

              • SoFi

                SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

              Headquarters
              San Francisco, CA 94105-2624
              BBB File Opened:
              9/12/2012
              Years in Business:
              13
              Business Started:
              6/17/2011
              Business Started Locally:
              6/17/2011
              Business Incorporated:
              6/17/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 60DBO-98028 for this business, issued by California Department of Business Oversight

              These agencies may include:

              California Department of Business Oversight

              300 S. Spring Street, Suite 15513

              Los Angeles CA 90013

              (213) 897-2085

              Type of Entity:
              Corporation
              Number of Employees:
              320
              Alternate Business Name
              • Social Finance, Inc.
              • SoFi Lending Corp.
              Business Management
              • Mr. Alan Carlisle, Owner
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: What to consider when researching personal loans

              Customer Complaints

              1,992 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/24/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              Stop sending me paper mail about personal loans! You're getting on my nerves!
              Read More
              Read 1991 More Complaints

              Customer Reviews

              344 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nicole M

              08/27/2024

              Obtained a loan in 07/2022 with SoFi with a coborrower. At the time, the interest rate was *****%. Was told I could always refinance the loan at a later date to reduce the interest rate. I have called twice in the last year to do that, and was told that since there is a co-borrower, this loan is ineligible to ever be refinanced with Sofi. Then I explained that I would have a reduction in income and that I need better repayment options. After an "eligibility check" I was unqualified for any kind of forbearance or assistance with the monthly payments of this loan, even though I told them I was unable to pay the current monthly payment and I was trying to get ahead of any issues. I was told there was absolutely nothing they could do, especially since my loan was current. I was misled into getting this loan, to consolidate other debts, and told I could refinance, when that was not the case at all. I have reviewed my loan documents and there is NO language present regarding ineligibility of the loan to be refinanced with a co-borrower.
              Read 343 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.