Business ProfileforSurveyMonkey

Company defrauds its customers DO NOT USE. If you purchase an account, they will slam you with renewals and delight in being completely impossible to contact. I used a work email for an account, my work (a hospital) was hit with a ransomware attack so it tightened its firewalls. Meanwhile Survey Monkey hit me with over $200 in renewal fees for an account I hadnt used in almost a year. I had forgotten the password and couldnt get a link resent since out work firewall blocked external emails after the ransomware attack. Survey Monkey supplies no way to contact them otherwise, unless you are a premium member. I disputed the charge with my *********** American Airlines card, it was briefly cancelled, only to have it re-emerge once Survey Monkey supplied a rich dossier of excuses as to why I should still be responsible for said charges and they were reinstated. I then contacted my credit card issuer, changed my account number, and was assured I wouldnt be charged again. Meanwhile our institution relaxed its firewall, and I got a reminder email from Survey Monkey on 3/18/24 that if I didnt use my account by 4/1/24, it would be deactivated. Lo and behold I get ANOTHER charge for over $200 on 3/25/24 from Survey Monkey for an account I now havent used in 20 months. So I contact the credit card company again and dispute, and get another card number. Still no contact info for Survey Monkey, and I cannot reply to the email they sent. Any company that doesnt want to be contacted should arouse suspicion, and Survey Monkey lied about cancelling my subscription and is just fine with charging me about $20 per month for eternity. NEVER do business with this company. They choose to not be contacted, choose to misinform you, and choose to fight back if you protest. How about the time spent disputing my charge dispute was spent on monitoring a phone line or email, Suvery Monkey? Total fraudsters.