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          Find a Location

          SurveyMonkey has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • SurveyMonkey

              910 Park Pl Suite 300 San Mateo, CA 94403

              BBB Accredited Business

            • SurveyMonkey

              1 Curiosity Way San Mateo, CA 94403-2396

              BBB Accredited Business

            Business ProfileSurveyMonkey

            Market Survey
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            910 Park Pl

            Suite 300

            San Mateo, CA 94403

            Visit Website

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            Customer Reviews

            1.35/5

            Average of 55 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            146 complaints closed in last 3 years

            54 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2004

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            SurveyMonkey is an online survey development cloud-based software company. 

            Products & Services

            The company provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. In addition to providing free and paid plans for individual users, SurveyMonkey also offers large-scale enterprise options for companies interested in data analysis, brand management, customer / employee feedback, and consumer-focused marketing.

            Business Details

            This is a multi-location business.

            Find a Location

            SurveyMonkey has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • SurveyMonkey

                910 Park Pl Suite 300 San Mateo, CA 94403

                BBB Accredited Business

              • SurveyMonkey

                1 Curiosity Way San Mateo, CA 94403-2396

                BBB Accredited Business
              Headquarters
              910 Park Pl Suite 300, San Mateo, CA 94403
              BBB File Opened:
              12/23/2016
              Years in Business:
              25
              Business Started:
              3/17/1999
              Business Incorporated:
              4/8/2013
              Accredited Since:
              12/1/2004
              Type of Entity:
              Corporation
              Number of Employees:
              1100
              Alternate Business Name
              • SurveyMonkey Inc.
              • Infinity Box
              • Wufoo
              Read More Business Details and See Alerts

              Customer Complaints

              146 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/10/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I got the annual plan and only used it for 8 days and they refuse to give me a refund or even a partial refund. I wasn't satisfied with their product or their customer service.
              Read More
              Read 145 More Complaints

              Customer Reviews

              55 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Patrick G

              07/18/2024

              I'm disapointed that I could not give them zero stars. This Company is so slimy and predatory. I bought an annual subscription last year for $956.25. When you sign-up, their system DEFAULTS to AUTO-RENEW and of course it's not obvious so I missed it. Fast forward a year, I just noticed they charged my card $956.25 for the renewal. I searched their website for a number to call to request a refund....20 minutes later I finally found a link to contact them online. I sent them a note requesting refund and got an immediate NO refunds response. I tried to appeal and no luck, looks like I'm out $956.25. I feel they are a bunch of crooks. DO NOT DO BUSINESS WITH SURVEYMONKEY, YOU WILL BE SCAMMED.
              Read 54 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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