Business ProfileforInterSearch Tax Solutions, Inc.

After realizing that, while advertised as separate businesses, many of the tax extension websites all belonged to the same company (InterSearch Tax Solutions) I settled on Taxextension.org website operated by InterSearch who also operates freetaxextension.com, taxextension.com and likely others utilizing same false advertising. As shown in attached pictures, Taxextension.org site (as well as others mentioned) advertises that service includes "premium live chat support" "dedicated live agent support team" and "state tax extensions included with eFile." I began the process but when it came time to pay, observed they wanted an extra $5 for state extension causing me to consider free print and mail. The next day I received promo code CHECK for 25% off and decided to go ahead with eFile based on discount, inclusion of state extension, and live support. Used paypal to complete transaction which after entering info will send you back to site to enter promo codes and finalize transaction. Upon entering info on paypal, transaction was completed without finalization. I went through process again with my son's info (with permission) to see if there was an option to enter promo code and never observed one. Attempted to contact "live support" but option could not be found. In the upper right there is link for "support" which only allows for a search of help articles, none of which include any option to contact live support. The only option available is to submit an inquiry through email which I did and have only received confirmation of ticket submission. This causes me to believe the promo code, advertising state extension as being included with eFile, and live support as false advertising (bait and switch) which were the reasons I choose the service. While not as egregious, they also continue to show an A+ BBB rating when in actuality they hold an A- rating. Numerous prior complaints complain of similar behavior.