Business ProfileforCarolina Farms Oil
Current Alerts For This Business
In February 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
At-a-glance
Business Details
- Location of This Business
- PO Box 15911, Tampa, FL 33684-5911
- BBB File Opened:
- 2/25/2021
- Alternate Business Name
- Carolina Farms CBD
- HRN Brands
- CVN BRANDS
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
- Ms. Jesse Smith, Customer Service Representative
- Mr. Shawn, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (855) 856-1483Other Phone
- (855) 856-4183Other Phone
Website Addresses
- (855) 856-1483
Customer Complaints
13 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Customer Reviews
5 Customer Reviews
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Most Recent Customer Review
Peggy M.
03/03/2022
Carolina Farms Oil Response
03/16/2022
We appreciate you making us aware of your negative experience. We regret any inconvenience that the ******** has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We do apologize for the inconvenience as we are limited with the policies that are in place for the products, therefore unable to issue any more refunds on your account. The representative went above and beyond by issuing the courtesy refund of $598.71 on 01/25/2022. Below are the breakdown of the refund and the transaction IDs as your reference.
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
Again, my deepest apologies for any inconvenience we have caused you. We hope that you understand the matter on the situation that occurred on these charges. Rest assured, the account is cancelled and you won't receive any further charges.
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