Business ProfileforNuluxe Skin Care & Eye Revitalizer
Current Alerts For This Business
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- 7780 49th St. N #515, Pineallas Park, FL 33781
- BBB File Opened:
- 7/27/2020
- Alternate Business Name
- NU-LUXE Ageless Eye Serum
- NU-LUXE Ageless Moisturizer
- HANKO Skin Cream
- Contact Information
Principal
- Customer Service
Customer Contact
- Customer Service
- Ms. Joni, Customer Service Representative
- Mr. Hanko
- Additional Contact Information
Phone Numbers
- (888) 624-6556Other Phone
- (888) 624-6556
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Renee O
03/21/2022
Nuluxe Skin Care & Eye Revitalizer Response
03/23/2022
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Just to clarify everything, When placing your order, Â you were required to agree to the Terms and Conditions prior to submitting the order. The Terms and Conditions state that you must call and cancel if you do not wish to be subscribed or enrolled in auto shipment. If a cancellation is not done, you will be sent a new product every 30 days and be billed for a new product. We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
We went ahead and issued a refund of $94.90 without the need to return the products Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
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