Business ProfileforReliant Energy

Unfortunately Hurricane Bro?? has had a major impact in Houston Texas leaving millions with no power for more than six days leaving people to not be able to work no Internet cell phone towers were affected so none of us were able to talk to our families out of state money nowhere to transfer money, forced to sleep in a car I called reliance being with them for nine months straight paying on time I’ve asked for a payment arrangements. They told me flat out. No I had two options which were the same options $50 for me today No, I have no way to get the money ATM due to no ATM or Wi-Fi working most stores and banks. They were very insensitive three different people. The first one tried to upsell me as I told her that I was going through a tragic time even told her my lease was ending in September she continued to upsell to get me to try to renew or sign up for a new plan with them all The second person I spoke to was Bryan employee code 7022004. No empathy from him as well same options $50 or $50. asked to be transferred to get to a supervisor locally that sensitive to my situation that didn’t help at all. He gave me the same Ultimatum also I told him about my experience which I thought he would empathize and at least apologize and he didn’t acknowledge it at all and continue to tell me it was $50 or $50 at this point, I’m disgusted that I spent nine months with them out of all these different energy companies, I chose them and I get treated unfair. Working in corporate for a long time and customer service I’ve never experienced this type of treatment of lack of empathy and sympathy during a natural disaster. Leaves a very bad taste in my mouth for reliant energy as a whole.

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