17 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Charlie K
5 stars02/13/2024
Received my Rosary today in the mail. Incredible quality and shipping. I generally do not write reviews, however, I felt moved to let the company know what a fantastic job they are doing.Rugged Rosaries Response
02/14/2024
Thank you very much for taking time out of your day to leave a review. We are encouraged and happy when a customer is pleased with the rosaries and other items. Thank you again! Shannon at Rugged RosariesReview from Jonathan T
5 stars01/27/2024
Beyond great customer service. They are what every company should aspire to be. Especially a ******** company. Ordered a custom Rosary and pendant. The correspondence made it feel she was the person personally making the items. Oh. And the Rosary and pendant were perfect!Rugged Rosaries Response
01/28/2024
Thank you for taking time to leave a review. We do try to treat each customer personally. Customer service is a priority in our guiding principals.Review from Charles A
5 stars01/21/2024
Rugged Rosaries is a Great Company!!! Rugged Rosaries operates a very honest website, and they provide exceptional customer support and service!!! I remain extremely impressed with the additional information they provide for their customers!!! There is not one single scenario they have not covered in their FAQS. Their transparency is real. Plus, the product I ordered (Combat Rosary), is of excellent quality. I received my order in a very timely manner. Product was wrapped carefully, and packaged extremely well to protect contents. Product is true to their representation of it, and is of exceptional quality. I am thoroughly delighted with Rugged Rosaries!!! I would highly recommend Rugged Rosaries to anyone searching for top quality Catholic products. Thank you! Charles Allen Galesburg, IL USARugged Rosaries Response
01/23/2024
Thank you for taking your valuable time to leave a thoughtful review. We appreciate it very much!Review from William J
5 stars12/06/2023
Beyond Words! Normally I don’t leave reviews on products. In fact, this the first time I ever have. Pictures do not give this product (Black Monk Rosary) justice. The care and craftsmanship put into this rosary are something to behold. I have been through many rosaries over the years and was looking for something durable that could withstand daily prayer use in car rides, exercise routines, Mass, etc. This has surpassed all of my expectations. I liked mine so much that I gifted different versions to my wife and in-laws. World is in some crazy, dark times of late. This company is a beacon of light in the darkness. RR has just found a life long customer. God bless this company.Rugged Rosaries Response
12/06/2023
Thank you so much for taking the time to leave a thoughtful review. We are so glad that you love Rugged Rosaries.Review from sean h
5 stars08/24/2023
What amazing Rosaries. I purchased the Irish Blessings Rosary and the St. Michael medal. Amazing craftsmanship and quality. I will be purchasing more items from them. Between the actual products and the real life customer service, you can not find that anymore.Review from Daniel T
5 stars06/18/2023
I had a broken rugged rosary so I emailed the company. They instantly told me they would be happy to send a part to fix it free of chargeReview from Sean A
5 stars05/02/2023
I had purchased my Black Monk rosary some time ago and carried it with me everywhere. I'd set it down recently and my pup got to it and chewed it to ribbons, crushing some of the beads and chewing through the paracord. I'd reached out to Rugged Rosaries for a solution as that particular rosary wasn't available. Kate in customer service wrote me back within a day and gave me directions to send it in. I paid a small, painless fee for their troubles and just received the repaired rosary back in perfect condition, all within about a week. I highly recommend Rugged Rosaries for their great products and their amazing customer service. If I could, out of 5 stars, I would love to give them 100. Thank you Kate and Rugged Rosaries!!Review from Michael F
5 stars03/30/2023
This is truly a well made rosary! I, too, have seen different rosaries of lesser value of craftsmanship that they fall apart right away due to hoop links, or quality of die-cast metals for the medals or crucifixes. Also beautiful workmanship of the knotting for the clear distinction of separation between decades. May look to this company again for further ideas for gifts/donations/fundraising for raffles/giveaways.Review from Randall G
5 stars03/28/2023
As with any business, occasionally, there can be a defective product that slips by quality control measures. This is when the true measure of customer care is tested. I am glad to say that Rugged Rosaries was very quick to respond to an issue I had with a rosary I received. They have an intuitive and user-friendly RMA process that makes it simple to create a free shipping label that allows you to track the progress of your package as it is shipped back to Rugged Rosaries. Then they are very quick to replace the item and send a new one. Throughout the process, I was in contact with customer service and they were very responsive and thorough in their communications. I can't imagine and easier and more pleasant experience with a return. Two thumbs up from this customer. Rugged Rosaries has earned my loyal patronage and I am happy to recommend this business to friends and family.Rugged Rosaries Response
03/29/2023
Thank you so much for taking the time to leave a thoughtful review.Review from Bill M
5 stars01/30/2023
Quick Overview Rugged Rosaries is a fantastic company. They produce top quality products, and their service is unsurpassed. Detailed Review I've bought many St Michael Chaplets from Rugged Rosaries, and they are nearly indestructible. You may wonder, "If these chaplets are so durable, why have you bought so many?" I've given away a lot of chaplets to people who are interested in this form of prayer, and I've misplaced a few too. I recently forgot to take a chaplet out of my pocket before washing the pants that contained the chaplet. One would normally expect a rosary or chaplet to be destroyed in the washing machine. In this case, the result was just an exceptionally clean chaplet! The crucifix, beads, paracord, and St Michael medal were all in perfect shape - zero damage. Important Consideration: I would never wear around my neck a chaplet or rosary made with paracord. The cord is exceptionally strong and would pose a danger to the neck in case of accidents. The chaplet is generously sized but small enough that an adult could not fit it over his head to encircle the neck. It may be possible that a child could put a chaplet around his neck, so you want to make sure that doesn't happen. The company's products are beautiful and durable. The service is phenomenal too. I like a style of chaplet that Rugged Rosaries used to carry but doesn't have on their website anymore. I asked the company about that older style, and they custom made chaplets just the way I like them. I also asked the company to add a crucifix to one of the newer style chaplets and to move the St Michael medal, and they did that too. In the past, I purchased rosaries and chaplets from other sources that fell apart after short use, and no company would customize them. If you're looking for an item for your own use or for a very nice gift, Rugged Rosaries is your source.
Customer Review Rating
Average of 17 Customer Reviews
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