Additional business information
Luminess requests and the BBB recommends that if you have any complaints or concerns, please contact Luminess Executive Customer Service Team at [email protected] for a prompt response 24 hours a day 7 days a week or you may call us at 800-215-2182, Monday thru Sunday 9am to 6pm central standard time for assistance with a live member of the Executive Customer service Team.
Luminess
Direct would also like consumers to know that if they have an escalated issue to
please send an email to [email protected]
The company would like you to please
see below.
RETURN POLICY
To initiate a return please contact Luminess Customer Care at 1-888-793-7474 and request a Return Authorization number (RA#).Once confirmed an RA# with the instructions below will be emailed to your verified email account on file. Simply follow the four-step process below!
- Print the emailed shipping label.
- Pack up your system. Your airbrush starter kit must be returned with the original packaging including accessories and parts that were shipped with your original order. The free gifts and instruction manual are yours to keep!
- Attach the shipping label and hand write the RA number on the outside of the package. Please write legibly and in bold letters!
- Drop off at your closest USPS location.
All returns are verified for RA#’s. We will gladly accept returns within the 30-day trial period from the date the order was shipped (excludes discounted and promotional items. See Important- Additional Return Terms and Conditions below). The 30-Day money back guarantee does not apply to paid shipping charges. All “Refused” packages will be issued a store credit in the form of a digital coupon code. The code will be sent to the email used at the time of purchase.
Customers on the Risk-Free Trial
Pay Offer will not be billed additional monthly installment(s) if the returned
items are received before the next applicable installment payment. If you are
charged any additional monthly payments and merchandise is returned within the
15 days after the issuance of return authorization date, you will be refunded
any additional payments. DO NOT RETURN PRODUCT WITHOUT A RETURN
AUTHORIZATION NUMBER.
IMPORTANT- ADDITIONAL RETURN TERMS AND CONDITIONS
- A Return Authorization number must be obtained in the 30-day return period from the date your order was shipped.
- It is important to ship your return package within 3-5 days of receiving your RA# to allow for proper transit and receiving time.
- Once we receive your package, please allow up to 9-12 business days to process your return. The timing of your refund may depend on your credit card provider and method of payment.(If you do not see your return amount appear on your statement after 12 business days, contact us (1-877-749-5777) immediately and we will resolve promptly).
- Return eligibility is dependent on product condition, timing, and physical receipt of return package in our warehouse. Opened and/or used cosmetic products are non-refundable. Returns received with damaged merchandise due to misuse may be denied refund and customer may be held responsible for the full value of the product if balance exists on the account.
- Luminess assumes no responsibility for merchandise lost or damaged by carrier transporting and delivering returned merchandise.
- Packages containing expired RA#s may be refused and returned to sender at sender's expense. Merchandise received seven (7) days past RA expiration date may subjected to a re-stocking fee based on 25% of full purchase price.
- Returns must be received at our facility within 10 days of when the Return Authorization number is provided.
- Express (paid) shipping charges are non-refundable.
- All sales final on all Beauty, Black Friday, Cyber Monday, New Year, Valentine's & Holiday Sale specials. Limit one per person.
- If you elect to ship your return package back at your expense send via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx/USPS Priority mail), insurance is recommended, send to: LUMINESS AIR RETURNS RA#_____________, 12802 Capricorn Stafford, Texas 77477
Along with your return please be sure to include the following:
- Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip.
- Please have Return Authorization number on package. If
it is received and it does not meet our return policy, we will not issue
you a refund and the package may be returned to you at your cost.
A detailed explanation regarding your reason for returning the items. - Information about whether you would like a refund or a replacement.
MULTI-PAYMENT
TERMS
Customers
opting to pay with our multi-payment method will be billed in the following
manner: All 30-day trial orders are subject to a $1 charge to validate the
credit card used for this order. This amount will be applied towards your
payments and shipping and handling will be charged at the time of order. Any
additional accessories, rush shipping fees, and additional product will also be
billed immediately along with the trial and shipping and handling fees.
Customer will be automatically billed first installment after 30 days from ship
date and then subsequent installments in approximately 30-day increments until
full balance is paid in full. The validation charge will be applied towards 1
agreed upon installment. Number of installments and installment amount will
depend on agreed offer and acceptance of additional accessories and or
continuity programs if applicable. Each agreed upon installment will be assessed
a $5.95 processing fee. If any scheduled payment is missed or declined, the
customer will additionally be responsible for a late payment charge of $ 20.00,
and all collection fees, including without limitation, attorneys’ fees that may
result.
ORDER DELIVERY TIME
All orders with standard shipping
are typically shipped within 2 business days of receipt (start order date).
Start Order dates are calculated from the first business day after the order is
called in or ordered via the Website. Orders with optional Rush shipping are
shipped within 2 business days of receipt date. Consumers can expect an average
of 5to 10 days to receive standard delivery orders after the order is shipped
from our facility. Contact us if you have not received your product within
respective applicable delivery time. * These are estimated good faith dates and
may vary in accordance with the volume of orders and volume of product being
shipped. Regular shipping weeks may vary during "high volume days"
such as holidays by up to two weeks earlier or two weeks later than estimated.
REFUSED
DELIVERY
All “Refused” packages will be issued a store credit in the
form of a digital coupon code. The code will be sent to the email used at the
time of purchase.
At-a-glance
Related Categories
Overview
This company specializes in airbrush cosmetic formulations and airbrush innovations.
Business Details
This is a multi-location business.
- Headquarters
- 12822 Capricorn St., Stafford, TX 77477
- BBB File Opened:
- 1/16/2004
- Years in Business:
- 27
- Business Started:
- 4/30/1997
- Business Incorporated:
- 4/30/1997
- Accredited Since:
- 7/26/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- GHP Gel Nail Systems LLC
- Luminess Cosmetics, LLC
- Luminess Air
- Related Businesses
- Additional Contact Information
Phone Numbers
- (877) 749-5777Other Phone
Email Addresses
- Complaint
Website Addresses
- (877) 749-5777
Customer Complaints
224 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
189 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lena S
07/24/2024
Luminess Direct, LLC Response
07/25/2024
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