Business ProfileforWise Payment Systems, Inc.

Dear BBB,I am writing to formally lodge a complaint against Wise for a payment error and subsequent lack of response, which has caused significant inconvenience and financial loss for me.My name is ******************* (English name: *************), a freelance translator. Recently, I completed a translation project worth 180 USD for a translation company, which used Wise to facilitate the payment. Despite the translation company providing the correct payment information to Wise, the payment was mistakenly sent to the wrong beneficiary name, causing my bank to reject the transaction.The series of events is as follows:The translation company confirmed they provided the correct beneficiary name, "*******************," to ****.****, however, processed the payment under the name "*************," leading to its rejection by my receiving bank.My bank contacted Wise four times, requesting them to correct the beneficiary name.Despite these multiple attempts, **** did not respond to the correction requests.As a result, the payment was returned to the sender, and I incurred a fee of 20 USD due to this error. The failure of Wise to respond and rectify the mistake has not only caused financial loss but also significant inconvenience, as the payment was intended to be received in a timely manner.Given the negligence and lack of responsiveness demonstrated by ****, I am compelled to escalate this matter. I kindly request BBB to investigate this issue and hold Wise accountable for their actions. I also seek reimbursement for the incurred fee and assurance that such errors and unresponsiveness will be addressed to prevent future occurrences.Thank you for your assistance in resolving this matter.Sincerely,