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Find a Location

Jay Wolfe Acura has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Jay Wolfe Acura

      1029 W 103rd St Kansas City, MO 64114-4509

      BBB Accredited Business
    • Jay Wolfe Acura

      1011 W 103rd St Kansas City, MO 64114-4509

      BBB Accredited Business

    Business ProfileforJay Wolfe Acura

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/9/2015

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Jay Wolfe Acura has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jay Wolfe Acura

        1029 W 103rd St Kansas City, MO 64114-4509

        BBB Accredited Business
      • Jay Wolfe Acura

        1011 W 103rd St Kansas City, MO 64114-4509

        BBB Accredited Business
      Location of This Business
      1029 W 103rd St, Kansas City, MO 64114-4509
      BBB File Opened:
      3/4/1997
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Started Locally:
      1/1/1972
      Accredited Since:
      2/9/2015
      Alternate Business Name
      • Jay Wolfe Automotive Group
      • Jay Wolfe Imports Missouri, Inc.
      • Wolfe Automotive Group, LLC
      Business Management
      • Mr. Jeffrey Wolfe, Member
      • Ms. Cindy Wolfe Tucci, Member
      • Mr. Brad Fountain, CFO
      • Mr. Rob Feuerbacher, Managing Partner
      • Mrs. Lisa Jerwick, Customer Relations Manager
      Contact Information

      Principal

      • Mr. Jeffrey Wolfe, Member
      • Ms. Cindy Wolfe Tucci, Member
      • Mr. Rob Feuerbacher, Managing Partner

      Customer Contact

      • Mr. Rob Feuerbacher, Managing Partner
      • Mrs. Lisa Jerwick, Customer Relations Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/10/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I found a used 2010 Acura RL at Jay Wolfe Acura in KCMO and bought it the end of June 2023. In the first week of having the car I notified the service department that there was an issue with a very rough ride in the front left of the car and that there was a loud "thud" when hitting even a small bump. 3 different service people, including the Service Manager, denied hearing any unusual noise. I then took the vehicle to the other Jay Wolfe dealership in the Kansas City area. Within 3 or so hours they told me they also heard "the loud clunk" when hitting a bump. Even though the 30 day 50/50 parts and labor warranty was over, they replaced the struts at no charge. ( Thank you) I don't know anything about cars but told the dealership where I bought the car that there was an obvious problem. They denied it but were proven to either being dishonest or incompetent enough to not see a problem. After a month and a half, the alternator went out. I wasn't upset, realizing that I bought a used car and that this will happen. The shop that replaced the alternator also found the following: - bad ball joints - torn compliance bushings - bad control arms - leaking power steering pump - "dirty" transmission fluid - 2 broken engine mounts Over $3000 worth of needed repairs but sold as a car that was "thoroughly inspected. This is cut and paste from the shop: Transmission Fluid $110.00 (.5) Power Steering Pump Reseal $485.00 (2.5) Both Front Lower Control Arm $1750.00 (3) (both lower ball joints have movement and compliance bushings are starting to tear) Front Engine Mount $625.00 (1.5) Side Engine Mount This shop also does Missouri state safety inspections. The told me that the car would fail the state of Missouri car inspection, prohibiting me from being able to register the car. Jay Wolfe Acura sold a car on their lot that won't even pass a state safety inspection. I have not made a request that Jay Wolfe Acura fix these issues.
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