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Find a Location

H & R Block Inc., U.S. Headquarters has 12668 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • H & R Block Inc., U.S. Headquarters

      1 H And R Block Way Kansas City, MO 64105-1905

    • H & R Block Inc., U.S. Headquarters

      1985 Main St Northgate Shopping Center Springfield, MA 01103-1095

    • H & R Block Inc., U.S. Headquarters

      212 Main St Ste 2 Stoneham, MA 02180-1619

    • H & R Block Inc., U.S. Headquarters

      87 Sharon St # 95 Stoughton, MA 02072-2011

    • H & R Block Inc., U.S. Headquarters

      733 Washington St Stoughton, MA 02072-4216

    Business ProfileforH & R Block Inc., U.S. Headquarters

    Tax Return Preparation
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Please visit H&R Block's website, www.hrblock.com, for an up to date listing of year round and seasonal locations, hours of operation and contact information.
    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    FTC Complaint - H&R Block

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

    On February 23, 2024, the Federal Trade Commission issued an administrative complaint against tax preparation company H&R Block. The complaint alleges H&R Block deletes consumers’ tax data and requires them to contact customer service when they downgrade to more affordable online products. It also alleges that H&R Block marketed their products as “free” when they were not free for many consumers, costing consumers time and money. This matter is pending. 
    See all additional business information

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 471 Customer Reviews

    Customer Complaints

    969 complaints closed in last 3 years

    459 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    H & R Block Inc., U.S. Headquarters has 12668 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • H & R Block Inc., U.S. Headquarters

        1 H And R Block Way Kansas City, MO 64105-1905

      • H & R Block Inc., U.S. Headquarters

        1985 Main St Northgate Shopping Center Springfield, MA 01103-1095

      • H & R Block Inc., U.S. Headquarters

        212 Main St Ste 2 Stoneham, MA 02180-1619

      • H & R Block Inc., U.S. Headquarters

        87 Sharon St # 95 Stoughton, MA 02072-2011

      • H & R Block Inc., U.S. Headquarters

        733 Washington St Stoughton, MA 02072-4216

      Headquarters
      1 H And R Block Way, Kansas City, MO 64105-1905
      BBB File Opened:
      7/27/1955
      Years in Business:
      68
      Business Started:
      7/27/1955
      Business Started Locally:
      7/27/1955
      Business Incorporated:
      7/27/1955
      Type of Entity:
      Corporation
      Alternate Business Name
      • H R Block
      • H&R Block Tax Services LLC
      • HR Block
      • H&R Block
      • HRB Tax Group, Inc
      Business Management
      • Jeff Jones III, President/CEO
      Contact Information

      Principal

      • Jeff Jones III, President/CEO
      Additional Contact Information

      Fax Numbers

      • (816) 802-1032
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a tax preparer in the U.S.

      Customer Complaints

      969 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have been a customer of hrblock for almost 20 years. I received a ****** Advance in November 2023. And on March 31, I made my first payment at that point I talked to customer service and I paid $400 and I asked that couple months of payments and then I would pay it off. They agreed and said that that was fine. And then I paid another 200 at the beginning of June, On June 14, I paid the loan completely off. However, on June 15, H&R Block reported to my credit bureau that I had to 2 missed payments One in May and one in June. I did not miss any payments. I spoke to H&R Block and they assured me that everything I did was correct When I spoke to them when I made the first payment. I have paid all of the interest payments and ended up paying Over $1300 back . I am trying to buy my first home. I have six children. I have worked very hard to build my credit and to pay everything on time. The only reason I got the emerald advance so they would report positive activity and raise my credit score. However, the opposite occurred and when they reported the two late payments, it dropped my credit score 50 points . We are supposed to be closing on our house on July 3 and this could ruin everything from my family. I am asking H&R Block to remove these late payments from my credit report. I have reached out to customer service multiple times and they keep telling me they can’t help me, and say they would escalate it, but no one has reached out to me. Someone please help! I have worked so hard to be able to buy our first home for our family. I pray to God that this message reaches somebody and they can fix this for my family. My phone number is ###-###-####.
      Read More

      Customer Reviews

      471 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael E

      1 star

      06/29/2024

      In 2022, I went to H&R Block in Sunnyside, NY, to complete my 2021 income taxes. Although it was a simple tax return, I chose H&R Block for their expertise, especially since I had sold a house in Long Island and was unfamiliar with the detailed tax implications. Additionally, I paid extra for their "Peace of Mind" service to ensure coverage in case of any IRS audits, providing me with reassurance. Unfortunately, the service I received was far from satisfactory. The tax preparer incorrectly filed the sale of my house as income instead of as a residence. As a result, instead of expecting a refund or owing approximately $2,000, I received an outrageous tax bill of $250,000 with only a month to pay it. Upon realizing this mistake, I went to another H&R Block location in Thousand Oaks, CA, where I was working at the time, to get it rectified. Despite having paid for the "Peace of Mind" service, I was brushed off and did not receive the assistance I had been promised. In desperation, I had to hire an independent accounting firm in Long Island to correct the errors. This cost me an additional $1,500, but finally resulted in the correct tax amount, which was in line with my initial expectations. The lack of professionalism and the significant errors made by H&R Block have caused me considerable stress and financial burden. I am extremely dissatisfied with their services and the handling of my situation. Consumers, BEWARE.

      Local BBB

      BBB of Midwest Plains

      BBB Reports On

      BBB reports on known marketplace practices.

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