Customer ReviewsforVirgin Plus

A completely ***** and unresponsive company and the only priority for them is the customer's money. I was tricked for subscribing . In the first year, they offered a suitable plan with a reasonable cost. They increased the payment from the second year, and in the third year, it increased by about 25%. In general, I do not recommend Virgin at all. I'm surprised I canceled my subscription with them before the billing cycle, they billed me again. After chatting and explaining to them never accept my argu on new bill after cancelation of contract.????????

** * ***** **** ****** ******** ***** * ****** I have internet through this company for nearly four years and not only have they raised their prices every year until I was paying nearly $70 a month for the slowest speed offered, but they also have the worst customer service I have ever experienced. At the beginning of the month I called to cancel my service through them because I found a better deal for four times the speed plus a home phone line for less than $10 more. You would think Virgin would offer a better deal to keep a customer that has been with them for 4 years and always pays their bill on time but they didn’t offer anything. Nonetheless, I called back the next day and resumed service with Virgin for another month while I considered my options a bit longer. It was quite the hassle but after two days and several agents we had agreed to stay with Virgin for one more month until the end of July 31. Flash forward to the 17th of the month my service cuts out randomly. Upon inquiring I am informed that my internet has been cancelled because I had cancelled at the beginning of the month. After explaining to several different agents that we were to have internet until the end of July and that I had paid already for the month I was informed that it didn’t matter because I cancelled before and that they’re system would not allow it to be turned back on as if that means something. I know AI has made advancements but you can’t possibly claim that Virgin’s system has become sentient, is offended that I cancelled my internet and decided half way through the month I paid for that I could no longer have internet. Upon asking for someone in a higher position I was informed the agent I was speaking to was the end of the line. What an honour to speak to the CEO. ** ******* *** ***** ***** ** ********** *** *** **** *** ******* **** **** ******* ********** *** ******* ** **** ** ** ** ** **** ***** so now I have no internet and am out the $70 for the month. ********

** ***** I signed up in December 2023 for BYOB $35/month 50G plan. I wanted the cheapest monthly bill possible as I don't spend time on my phone anyway. All of a sudden my bill jump to $40 with no notice whatsoever in May 2024. I called the customer support and all she told me is that there's a price hike. *** ***** **** ** ***** Oh well, I'm not surprise **** *** ****** ******* ******** *** ****** *** *** ****** ** ****** ******** **** ** * ******** ** *** **** ***** ***** ****** *****

We’ve had Virgin internet for 4 months. For most of that time it’s been slow with intermittent drops (several times a day.) It finally went away for good this week. We spent 40 minutes on the phone with 2 different Virgin service reps, the 2nd one being “technical support.” She seemed stoned, repeating questions and not answering our questions to her. Bizarrely, half way through she actually asked us what our problem was as if we hadn’t been talking for 20 mins. Their solution is to send another modem via ****** Post. No tracking number, no idea if it’s been sent and still waiting 4 days later. It being Friday afternoon this means it will be at least 6 days without internet if this does solve the problem. But of course we’re not getting a credit. Being rural, we have no other option than ****/Virgin or ******** (even more expensive.)

Worst customer service. They give you every excuse why the network is not working, and it always has to do with your phone and not there bad service.

I’ve been with virgin plus for 17 years They have been great up until I got a new phone in 2022 A ****** ** they said here is a good plan for me. And I’m in a contract which is fine. But when I called today to “ which “ my plan. They said I can switch my plan but pay more for that plan. They said on the phone that I can’t lessen my plan, if I do. I will be ending my contract. And have to pay off my phone on my next bill. So I can’t change my plan unless I pay off my phone. Was looking to change my data to lessen my bill. And I can’t do that unless I pay my phone off. I’m not satisfied with their services. I will be going to a different company. I’m basically LOCKED into this plan or pay off my phone. Which makes NO sense. I’m not a happy customer. Like I said I’ve been with them for 17 YEARS. ***** ** **** ***** **** **** ********** **** **** I’m very mad about this!!!! Poor customer service and how they run things. No one told me that I was locked into this ****. ??????????????????

Monthly plan, paid off phone. I stream music, not a lot but a few hours a day. I went over 12gig, received a 50.00 warning, received several other warnings, ******** ** *** *********, different text # everything. When I realized it was a charge it was 380.00, I never used data at end of cycle & the bill jumped 200.00 from Friday to Monday because of the exorbitant charge per mb, seems like a **** to buy extra data, paid off changing providers, after being a customer for about 7 years. No resolution from call centre...***** ****** ** *** ******* ***** Why after 2.5 years on the same plan did I get a 670...bill huh. WHY, ** *** *** ****** ******** ****** ********** ***

Virgin Plus let some who ***** my Identity ( *****) open an account in My Name address, and email, This person had a Fake drivers licence as well with my name address on it, **** ********* ** *** **** *** ** ***** * ******* ** *** ** ** ** * ***** **** ** **** *** ****** ** ******* ******* ***** *** ****** ** ***** ** ***** ** *** ********* *** **** ** *** ********** did they ask for another piece of ID with signature and picture. and what about the date of birth. was the picture on the fake licence raised or smooth. raised is fake. did they scan barcode on the back NO. Then had the nerve to charge me for the account this identity thief raked up. before they would cancel. My bank had informed me of this individual That has stolen my identity. ******* *** ********** **** also notified *** the canadian anti fraud centre. and my creditors also notified. I had called Virgin Plus after receiving a statement to my account . A holes I asked they close this account as why would i open one with them i deal with another provider .

I've been with Virgin exactly a month, and so far it has been alright, I say that because I haven't used the plan that much. I have the 30G unlimited calling and texting in Canada $3400 + tax. Just about a week ago they sent me a message announcing the same plan I have, but with 50G instead at the same price. I wanted to find out about it since my plan is no longer advertised on their page. And the new plan is announced with ''New activations only'' note underneed. I called their customer service to find out if I can change my plan for the new one* *** *** **** ******** *** *** ****** ******** person at the other end, let me know ** * ********** *** repeatedly, that it was impossible, company policy. It didn't let me talk, I had to raise my voice to continue with what I was telling him, and in the end I ended up hanging the phone very frustrated. During the conversation I asked him, If I want the new plan, I have to cancel mine to get the new one? Or, I have to cancel my plan with Virgin and go elsewhere? He answered yes to both. When asked if Virgin doesn't care about losing clients for this type of policy? His answer was ''I don't care'' literally. * ******* ** *** *** ******** ****** ******** **** ***** ***** ******** ** **** ******** **** **** ** ****** **** **** ** ******* **** *******

I am being over charged since December 2023 till today constantly every month. Every time I call them they told me that please pay this bill it’s already issued and we are going to accommodate for next month, and surprise they charge more and more every month. I am super frustrated. My agreement with virgin plus is $50 + tax and surprise this month I charged $141. I want to where I actually complain and escalating this issue in real manner. And possibly cancel my plan.