Customer ReviewsforGatestone & Co Inc

This company did not verify the information and put a collection on my credit report. I have contact ******* *****, and credit bureaus. They are all contacting GS collection on my behalf now. But until now, they told me no response from GS collection. **** ******* ** * *****

Thank you for contacting Gatestone and informing us about your experience.  A reasonable investigation reveals that on January 31, 2024, the account was noted as "Credited due to fraud"; so, it was "closed/returned" to ******CAN.  Be advised that the negative impact has been removed from the consumer/* **** credit report; henceforth, you/** **** will receive no further communication from Gatestone regarding this account.  We certainly apologize for the inconvenience caused and trust this is the information you are seeking.  We confirm that ******Gatestone has acted appropriately, pursuant to the FCRA/CDSSA.  Thank you again.  If you need further information, please contact ******CAN directly.  Sincerely, Gatestone.

 

***** ******* I agreed to a settlement on my overdue account. They sent the settlement via Canada Post and it expired the same day it arrives. I called in and was told oh well too bad, now you pay the whole balance. I now get **** phone calls, sarcasm, and told I broke a promise to pay. **** **** ***** ** ****** ***** * **** *** *** ****************** *****

Thank you for contacting Gatestone regarding a settlement offer you agreed to accept and to settle-in-full/SIF.  Nevertheless, it appears that though the settlement offer is advantageous, it was not suitable (or opportune); hence there was no payment satisfying the debt.  

Nevertheless, your complaint is taken seriously and the reason behind your complaint is addressed to prevent similar complaints in the future.  Be advised that your creditor has invoked specified remedies regarding your situation.  We advise that you keep current with your creditor.

Please expect a settlement offer in the mail; however, please call in to verify the details.  Once again, thank you for sharing your experience; sincere apologies; and we look forward to hearing from you soon.  

After investigating this consumer complaint, it is Gatestone position that no improper action was taken regarding this account.  The Agency considers this complaint resolved in the best interest of all impacted or affected.

If you have any further questions regarding this complaint, please contact Gatestone directly.

Gatestone Co is reporting a collection account they do not own on my name was sold to another agency and was paid in full to that agency. Both original lender and secondary agency have reported the payment as paid in full. I have tried contacting Gatestone multiple times via phone and call will either drop after 10 minutes of wait time or will send me to a voicemail. Also, I sent multiple emails still there is no answer.

Hi ** ***, we have located your account and have sent a request to our client/ your creditor to update your credit file accordingly. Be advised that Gatestone is not responsible for credit reporting of this account to the credit bureaus; as such, any questions regarding credit reporting must be directed to the lender/ your creditor. Thank you for contacting the Agency through this BBB consumer review portal. Best Regards.

Hi ** ***, please contact Gatestone or your creditor regarding your account (new information you should know). Thank you.

Without providing any information, And without any caller ID, the person calling was asking for my information and threatening continued **********. I have no idea what they were calling about.

Thank you for contacting Gatestone via the Kitchener BBB response portal (on August 17, 2022) Please be informed that the Office was able to locate an account in our technology system under the name or contact information provided through this media. The account has been paid-in-full/PIF (on August 24, 2022) and recalled by the Client on August 25, 2022. Henceforth the consumer will receive no further call from Gatestone regarding their PIF account. The Agency requests that the complainant please contact Gatestone & Co Inc. directly and provide verifiable validation information, as it relates to the caller and the caller ID; so, the Office can better assist, and if so, resolve this complaint of you/******* receiving calls from an unknown person and the Company won’t stop calling your phone number or your place of residence/POR. From a reasonable investigation conducted by the Agency (on March 10, 2023), we determine that the allegations of call inconvenience are INVALID, as the accounts notes revealed that on August 17, 2022 a call was placed at the phone number ending-3664 which was answered. However, the called party was hesitant to go through the accountholder authentication process as they believed it was a spam call. Nevertheless, the Agent tried to provide as much information about the caller, but the Agent could not proceed further with the called party - without first verifying the called party as the accountholder. Nonetheless, the assertions that the complainant received a call from: 1) an unknown person, 2) who did not provide any information, 3) who called without any caller ID, 4) who was asking the called party for their information, 5) who threatened with continued harassment, and 6) that the complainant have no idea what they/The Agent/Gatestone & Co Inc. was calling about is quite FALSE. It is, therefore, Gatestone’s position that no improper action was taken regarding this complainant as it relates to communication, telephone number, caller ID, calls, place of residence/POR, privacy, or conduct. The Agency considers this complaint resolved in the best interest of all impacted or affected. We advised that the complainant please contact GATESTONE/THE CLIENT - to resolve this complaint AMICABLY. Best Regards.